Remote Printing - How?

Hi,

My clients are running Windows 2003 SBS Premium and remote in using RWW, it has an option to remotely print documents when you log in.  But we can't seem to figure out how to get this to work.  When they load up MS Word and choose Print, the remote printers are not listed.

Any help would be very appreciated
Thanks
Tristan
elmbrookAsked:
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Rob WilliamsCommented:
Have you installed the drivers for the remote printer on the computer you are connecting too?
To do so open "printers & Faxes" window. On the menu bar, choose "File", "Server Properties, then "Drivers", and "Add" Point to the .inf driver file. Next time you log on they should be available. If not check the Event viewer for errors relating to the printer model on the host/office computer. If no errors there it is not detecting the printer.
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elmbrookAuthor Commented:
What do I put for the port / network path?  How does it know to route it to my remote printer?

Thanks
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Rob WilliamsCommented:
With remote Web Workplace you don't need to install /add printers as you normally would. Simply connect to your Remote Web Work Place, Log on, select "Connect to client desktops" and on the next screen there is an expandable link called "Optional Settings". Click on this and enable "Enable documents on the remote computer to be printed on a local printer". This will automatically connect your local printers when you are in a Remote Web Workplace session. It will only work if the drivers have already been added to the server.
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Rob WilliamsCommented:
Thanks Tristan,
--Rob
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