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Citrix Presentation Server Print jobs go no where

I have a server Win2003 with Presentation server 4.0.  When users logon, their printers map fine.  However, when they print, the jobs go no where.  I get a message in Event Viewer on the Citrix Server that the document failed to print.  Here is the message:

The document Microsoft Word - Document1 owned by ebryant failed to print on printer IT Printer HP LaserJet 4000 on stmsdc1 (from NETENGINEER) in session 4. Data type: NT EMF 1.008. Size of the spool file in bytes: 1956. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\STMSCTX1. Win32 error code returned by the print processor: 0. The operation completed successfully.

Please help
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scubaed69
Asked:
scubaed69
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1 Solution
 
mgcITCommented:
Is this happening with all users every time they print, or a select few people randomly?

A couple things to check first are: is the driver on the local workstation the same driver that is being used when the printer is created on the server?  Or is it using the UPD or another mapped non-native driver?
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scubaed69Author Commented:
It was all users all the time.  I had found an article on Citrix about a seperate printing issue.  This issue was that if the administrator tries to see the properties of a printer, they get access denied message.  So, they had me put a Registry entry in that HKLM\Software\Citrix\Print\Spool=4000 to correct the access denied issue. However, this cvaused the above problem.  When I removed the entry printing worked fine.  BUT, they could not establish a connection via multiple applications.  IE If I open Word, I see my printers.  If I then open Excel at the same time via Published APPS, I see no printers in Excel.  Therefore, I had to create a printing policy so that it maps printers the legacy way.  Then everthing seems to work except I still get access denied when I try to access the properties of a mapped printer. The original problem I tried to fix...go figure!
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mgcITCommented:
>> IE If I open Word, I see my printers.  If I then open Excel at the same time via Published APPS, I see no printers in Excel.

in the Properties of your published app do you have the box selected that says "Start this program without waiting for printers to be created"?
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scubaed69Author Commented:
Citrix had an article on this.  I had to create a new Printer policy and apply it to the servers.
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GranModCommented:
PAQed with points refunded (500)

GranMod
Community Support Moderator
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