Addresses not coming up correctly.

User is experiencing problems when addressing emails.  When user types in an internal users last name, it prompts her with the suggestion, but when she clicks on "check name" or ALT+K, which does the same function), it tells her that the name cannot be found and then automatically populates the field with the valid email address but tacks on the recipients name minus the last name.  Example, types in Dougl then checks name, gets "Douglas, G. Brad; G. Brad".
LVL 3
lifetechAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
Greetings, lifetech !

The autocomplete feature of Outlook draws the name from Contacts list and from a .NK2 file.  Make sure the desired Contacts name is inputed correctly in Contacts list.

The NK2 file may be corrupt.  Do a seach for the NK2 file and rename it.  NK2 file is located in C:\Documents and Settings\<user>\Application Data\Microsof\Outlook folder.  It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.


Best wishes!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
war1Commented:
lifetech,

Close Outlook before you rename the NK2 file. When you open Outlook again, Outlook will recreate a new NK2 file.  You old address entires will be gone. So new entries need to be typed in and remembered.
lifetechAuthor Commented:
That worked.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.