We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Mobile with Exchange

Medium Priority
Last Modified: 2008-02-01
Currently running MS Windows 2003 Server Enterprise with Exchange 2003 Enterprise with all service patches. I have setup rpc ove http works great love it. I have a Sonic wall and have open ports to allow mobile device to sync with exchange. I was setting up one in my lab for test run. I purchased the Sprint PCC-6700 with MS CE 5. When I try to setup the active sync to hit the exchange I recieve an error on the device of 0x85010001. I have done some reseach on google and made the registry change for active sync. I still can't get this to connect. I know it is passing by the firewall so ports are correct.
Watch Question

Expert of the Year 2007
Expert of the Year 2006

You would have got a quicker response in the Exchange TA:

First thing I do with a server to troubleshoot it is to try OMA. ActiveSync uses part of OMA, so if OMA works then there is a good chance that ActiveSync will as well.

Use a normal web browser (ie not the handheld) with friendly HTTP error messages turned off, and browse to https://server.domain.com/oma (where server.domain.com is the name on the certificate).
You should get prompted for a username and password. Enter it in the format of domain\username and the password. The folder list should then be presented.
No other prompts should be made.

If anything else happens, then you have a problem. Post back with the issue.

Of particular interest are certificate prompts and error messages. You need to turn off the friendly http error codes to see the real problem - otherwise you get a generic server error message which is no use to anyone.

Who supplied your SSL certificate? Home grown or a major issuer?
If it is home grown then you will have to install it on the device before ActiveSync will work. If it is a major issuer, but their root certificate isn't on the handheld, then as already indicated you will have to get the root certificate on to the device.



Sorry I found the answer in MS database yesterday. Your pretty close on the answer. The issue was that I'm useing rpc over http so had anonomus turned iff had to create a virtual directory to secure exchange and the enable the iss user
PAQed with points refunded (125)

Community Support Moderator

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.