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rfc-822 error when triyng to receive POP mail

montcadalr
montcadalr asked
on
Medium Priority
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Last Modified: 2010-05-18
Hello

I have a Exchange 2k server on my network, when I use the Exchange client all works fine, but when I use POP client (when I'm out of office) messages are not received. When I see errors it shows that message can not be converted to rfc-822 format.

How can I solve this?

Thanks.
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Commented:
Wow. Saw your question earlier today. Yet no one had answered. Please let up know the exact error message that you get.

Author

Commented:
the trouble is that I don't get concrete error with outlook, it just waits and waits and finally a 'time exceed' message appears.

With outlook express I obtain the 'message can not be converted to rfc-822 format' (I'm translating it from spanish) and constantly the authenticating windows is asking for the password of the account (even when I put this password correctly, of course :) ).

Thanks.
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Commented:
Is this regarding recieving only or is sending also a problem.

If you try to access your office account from outside there may be several restrictions in place. Router, firewall even the exchange server itself.

Please check with your office IT support if this facility is provided. The time exceeded message may appear when the pop client tries to connect to your domain but is'nt allowed in. Verify that you have a clear path in to your network and the settings to use first.

I am unsure about the OE error. But if the other matters above can be verified, then it would give us a basis to check further.

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Author

Commented:
I've checked more closely the error, really, it says that the user has not been auth. by the server and that the message could not be converted to RFC-822 format.

Locally I can log and download the mail, the problem is when I try to download the mail from outside my LAN.

Any ideas?

Thanks.

Author

Commented:
Another clue:

The error is reported when an attachment is in the mail.
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Commented:
What did your IT staff say and have you rechecked the settings for configuring your email account for use outside your LAN??

Author

Commented:
Certanly, was a Exchange server problem, doing a ESEUTIL defrag in the exchange edb file seems to solve the problem... :)

Thanks for your ideas!!
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