wnickson
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Cisco 7960 firmware upgrade problems (from P003Q301 to SIP)
Hi,
Ok so I have a Cisco 7960 with Firmware version P003Q301 loaded. I want to put the latest version 7.x sip firmware on it but I am having real problems.
I have the phone statically configured and I am using Solarwinds TFTP server.
I have tried to update to 3.x and 4.x but I always get to somewhere between 60% and 90% in the transfer and then Solarwinds reports that "The connection is reset from the remote side". The phone displays "Upgrading software" but then of course fails and says "Defaulting CM to TFTP Server".
Can anyone help.
Thanks.
Ok so I have a Cisco 7960 with Firmware version P003Q301 loaded. I want to put the latest version 7.x sip firmware on it but I am having real problems.
I have the phone statically configured and I am using Solarwinds TFTP server.
I have tried to update to 3.x and 4.x but I always get to somewhere between 60% and 90% in the transfer and then Solarwinds reports that "The connection is reset from the remote side". The phone displays "Upgrading software" but then of course fails and says "Defaulting CM to TFTP Server".
Can anyone help.
Thanks.
Your phone's fine. You have a network issue not relating to the phone itself. You need to change the keepalive settings on the Solarwinds TFTP server. It's closing the connection because it thinks the update is taking too long.
ASKER
THere isn't a keep alive setting in Solarwinds, only a "Auto Close" on inactivity, which is set to never. Or rather I should say, I can't find a keep alive setting.
What other servers is the Cisco going through? Ex: do you have a router that is feeding your internet connection? Is this at home, on a corporate server, etc?
The connection is being cut by one of the servers that the Cisco is traveling through. If you have configured other Ciscos and they didn't take this long to update, then there's a secondary issue of why it's taking so long. But extending the keepalive setting will allow more time for the process to complete.
The connection is being cut by one of the servers that the Cisco is traveling through. If you have configured other Ciscos and they didn't take this long to update, then there's a secondary issue of why it's taking so long. But extending the keepalive setting will allow more time for the process to complete.
ASKER
ok well where is the keepalive setting in solarwinds?
If you don't see one in SW, then it's another one of your servers that is disconnecting.
ASKER
Well, it appears that non of the above was correct. In fact it turns out that with very early versions of the firmware, the phone will not accept firmware files greater than 367bytes (or somewhere around this size) - if it does find a file greater than this in size, it will try to install it, then it will send an error response back to the TFTP server and of course ultimately fail - just as I was getting.
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