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Exchange won't send mail between local users

I have recently set up an Exchange 2003 server on a 2003 domain controller. Initially, I was able to send mail internally between users, however, I am now unable to do that. I start a new email, address it etc etc, send it, and it disappears from the Outbox, but never arrives in the inbox. Any ideas?

Also, for some bizarre reason, the administrator is denied access to everyone else's mailbox, and I know that a domain admin should have access to anyone's inbox.

Thanks,
Ross
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rossbeavis
Asked:
rossbeavis
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1 Solution
 
ksharma4Commented:
Check if messages are being stuck in the local delivery queue.

If Yes Follow the steps Below:-

1. Make sure the Information Store service is started and the mailbox and public folder stores are mounted.
2. Make sure that there is no store high CPU symptom, and there is not an Anti-virus program blocking store functions. A basic check to use is PerfMon. After that, try checking the AV queue lenth of MSExchangeIS object.
3. Disk performance. A basic check to use is , again, PerfMon. Then check the Physical disk object.
4. Diagnotics logging
   There are some basic events in an application event log that you need to know:

    The IIS Side (Informational)
    332/333: SMTP service has been started/stopped.
    334/335 SMTP VS #n has been started/stopped.

    The Store Side (Errors/Warning)
    324: Instance #n failed to initialize. Returns EC. Logged always.
    326: VS #n failed to logon to store. Returns EC. Logged always.
    331: OpenProcessToken failed. Returns EC. Logged at medium level.
    327: Store call failed. Returns failing Store interface, EC, FID, MID, file name. Logged at medium level.

5. Regtrace
The Tracing Modules are "AQ" and "STOREDRV"
Functions which can trace related errors:
CAQSvrInst::fPreLocalDeliveryQueueCompletion in aqinst.cpp (This triggers local delivery.)
CMdbLogon::HrDoLocalDelivery in mdblogon.cpp (This does local delivery on the storedriver side.)

6. Database health
You may use "eseutil" or "isinteg" to check the database.
Use MFCMAPI tool check the Temp Table of the SMTP mailbox.
Note: Temp Table is a subfolder of the SMTP logon mailbox root in a given MDB. They pursue messages for bifurcation, content conversion, and DL expansion or periodically remove messages from Send Queue (preventing "mail stuck in the Outbox" complaints).
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rakeshmiglaniCommented:
by default the administrator account is denied access to all mailboxes in Exchange 200x. This used to work in Exchange 5.5
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rossbeavisAuthor Commented:
Ksharma4,

The messages are not stuck in the local delivery queue...

Rakeshmiglani, thanks - I wasn't aware of that.
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Donnie4572Commented:
http://www.microsoft.com/technet/prodtechnol/exchange/guides/e2k3InterOpMig/8b1a46d5-2ab8-4bfe-be3d-4db40240be2f.mspx?mfr=true

Did you try reboot?
Check to verify that all exchange services are running....

Since exchange 2000 the administrator/domain admin/exchange admin have been denied access to mailboxes.

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q262054.asp&NoWebContent=1&NoWebContent=1

 
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rakeshmiglaniCommented:
is message tracking enabled? if yes then try to track the message and check

if not then enable message tracking and then send emails to check.

do you see the sent emails in the sent items folder

where any recent changes made?
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ksharma4Commented:
Ok, do one thing telnet ip address at port 25

Check if you are getting all the exchange verbs while doing "ehlo"

If not you have to Reinstall IIS and Exchange

Thanks
Kunal
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rossbeavisAuthor Commented:
Message tracking enabled, doesn't seem to put anything in the logs directory though... The message appears in sent items but obviously isn't in the inbox of the recipient.

result of telnet/ehlo;

220 anti.pesto.internal Microsoft ESMTP MAIL Service, Version: 6.0.3790.1830 rea
dy at  Tue, 28 Mar 2006 15:05:43 +0100
ehlo
250-anti.pesto.internal Hello [192.168.1.21]
250-TURN
250-SIZE 2097152
250-ETRN
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-8bitmime
250-BINARYMIME
250-CHUNKING
250-VRFY
250 OK

All of the exchange services are running. I haven't tried a reboot recently. I tried it a while ago and it didn't have any effect...

Ross
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rakeshmiglaniCommented:
are you able to send email to yourself internally?
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rossbeavisAuthor Commented:
No, this is the whole issue!
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ksharma4Commented:
Rakesh what you think, i am able to find out exchange verbs here. They shuld around 19-20 in number however they r only 10-11.....Seems this is the cause. Exchange verbs Missing

Thanks
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rakeshmiglaniCommented:
when you expand mailboxes under the mailboxm store, do you see the system mailbox present there?
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rakeshmiglaniCommented:
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ksharma4Commented:
Check this Ross

http://support.microsoft.com/kb/822939/en-us

Will explain u more about exchange verbs

Thanks
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rossbeavisAuthor Commented:
The system mailbox is indeed there. Interestingly enough, the other mailboxes I've been using for testing have quite a few items in them, suggesting the messages are in there, but aren't being shown.

Ksharma4, according to that KB article, looks like a reinstall of Exchange is in order. Woo! Right, I'm gonna do that then...
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ksharma4Commented:
Make sure follow the steps, IIS First and then Exchange :))

Im sure it will fix the issue

Thanks
Kunal
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rossbeavisAuthor Commented:
Joy... there goes my sharepoint site! Oh well, good job I hadn't done too much work on it.

Thanks Kunal, I'll let you know how it goes...
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rossbeavisAuthor Commented:
Is that remove IIS first, then reinstall exchange, then reinstall IIS, or reinstall IIS first then reinstall Exchange? The KB article doesn't mention anything about IIS.
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rakeshmiglaniCommented:
just run the exchange reinstall according to the KB article
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ksharma4Commented:
Check this KB (Will explain you in detail)

http://support.microsoft.com/default.aspx?scid=kb;en-us;320202

Thanks

Kunal
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ksharma4Commented:
No, U have to reinstall IIS also.

Thanks
Kunal
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rossbeavisAuthor Commented:
Ok, I've followed the relevant KB articles and reinstalled IIS and Exchange, and I've checked the ehlo verbs and it all seems to fine on that front. I've still got the same problem though - the emails get sent but don't appear in the recipient's inbox - either internal or external. What next?

Thanks
Ross
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rossbeavisAuthor Commented:
I take that back. I'm impatient. It works now!

Thanks
Ross
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