I am working on a Windows 2000 computer which will not launch the Windows Explorer. It will boot (win2k splash screen is displayed, background transitions to the user background) but is not displaying the task bar at the bottom of the screen, or icons on the desktop. The ony way to run programs is to press control-alt-delete, and then navigate a command prompt-like window to where the thing to run is, then run it.
Note that this is true whether the machine is booted regular or into safe mode.
Using msconfig, I have disabled the automatic launching of user processes and services, and the symptom persists.
Running hijackthis, several infections were found and removed, but the symptom persists.
I have manually navigated to and launched the windows explore, but this produces no result.
The customer reports that this occurred about 1 week ago, and relates the onset of this problem to the application of a Windows update at about that time.
Does anyone have any suggestions on how to bring back "life" to the running of the Windows Explorer, or to at least study the problem better?
Thank you in advance for your help!