Outlook Web Access begins e-mails with Questionmark.

Posted on 2006-03-28
Last Modified: 2012-06-27
We have Exchange 2003 running on a Windows 2000 server.  Most of our users use Outlook Web Access (OWA) to send and receive e-mail.  On many computers (but not all) a questionmark (?) appears at the beginning of every message a person sends through OWA.  How can I eliminate these question marks from appearing?

I have read that S/MIME may have to do with this but if users go to "Options" when in OWA, they only see a download button and when they click on it, nothing happens.

This problem has occured on a Windows 2000 machine with Outlook 2000.  It has also occured on a Windows XP Pro / Outlook 2003 machine with all the updates.  The problem did not occur on a newer Dell Laptop Windows XP Pro SP 2 / Office 2003.

Can we solve this problem centrally for everyone?
Question by:djplante
    LVL 104

    Accepted Solution

    There isn't a single solution for this problem, certainly not one that can be set on all machines from the server. The issue appears to be client side - which is why it is suggested to download the S/MIME update.

    One solution is to re-register some DLLs...

    regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"
    regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"

    Most common cause is an application has been installed on the affected machines - and that has overwritten something.


    Author Comment

    If users were able to use the "S/MIME" button properly, would this resolve their problem?  Is there a way to make the S/MIME button work in OWA?

    It would be nice to have a solution that users could apply themselves if they are having the problem with the "?" mark.

    Any other ideas?....thanks guys.

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