Spoolsvc.exe error in Windows sever 2003

Posted on 2006-03-28
Medium Priority
Last Modified: 2011-10-03
I have windows server 2003 running as print server. We have six printers. For last two days print spoos service is shutting down. I have to start it manully. On March 16, 2006 a new printer HP 4250 was added. It was working fine till March 21, 2006. It gave this error forst time. I restarted print spol service. I am getting application error 1000 in event viewer. The message is as " Faulting application spoolsvc.exe version 5.2.3790 , faulting module ntdll.dll version 5.2.3790.1830, fault address 0x000120d0."
I have examined drwatson.log file every where I see "ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll - "

What could be the problem?

I can send log files if requested.

Question by:innotionent

Accepted Solution

Jeremy_Wiley earned 2000 total points
ID: 16317226
Ok, you might try cleaning up everything the spooler contains. No worries, this is easy.
Download the Windows Server 2003 Resource Kit Tools at:


Extract the kit and grab the little app called cleanspl.exe, it should be located in C:\Program Files\Windows Resource Kits\Tools directory. Run the app on the affected machine, it will ask you to enter the machines hostname, and then it will clean up the spooler and leave a log. It WILL delete all the printers and drivers, so you will need to add the printers again, but the second time around they have a much better chance at working.

Hope it works out for you.
Keep me in the know & Let me know how it goes.

Author Comment

ID: 16364825
Hi Jermey,
               Your solution worked for me. It is working perfect. I did not see any problem for last couple of days.
Thank You

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