Spoolsvc.exe error in Windows sever 2003

Posted on 2006-03-28
Last Modified: 2011-10-03
I have windows server 2003 running as print server. We have six printers. For last two days print spoos service is shutting down. I have to start it manully. On March 16, 2006 a new printer HP 4250 was added. It was working fine till March 21, 2006. It gave this error forst time. I restarted print spol service. I am getting application error 1000 in event viewer. The message is as " Faulting application spoolsvc.exe version 5.2.3790 , faulting module ntdll.dll version 5.2.3790.1830, fault address 0x000120d0."
I have examined drwatson.log file every where I see "ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll - "

What could be the problem?

I can send log files if requested.

Question by:innotionent
    LVL 4

    Accepted Solution

    Ok, you might try cleaning up everything the spooler contains. No worries, this is easy.
    Download the Windows Server 2003 Resource Kit Tools at:

    Extract the kit and grab the little app called cleanspl.exe, it should be located in C:\Program Files\Windows Resource Kits\Tools directory. Run the app on the affected machine, it will ask you to enter the machines hostname, and then it will clean up the spooler and leave a log. It WILL delete all the printers and drivers, so you will need to add the printers again, but the second time around they have a much better chance at working.

    Hope it works out for you.
    Keep me in the know & Let me know how it goes.
    LVL 5

    Author Comment

    Hi Jermey,
                   Your solution worked for me. It is working perfect. I did not see any problem for last couple of days.
    Thank You

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Preface Having the need * to contact many different companies with different infrastructures * do remote maintenance in their network required us to implement a more flexible routing solution. As RAS, PPTP, L2TP and VPN Client connections are no…
    Learn about cloud computing and its benefits for small business owners.
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now