cannot detect dial tone and modem.cpl file - 2 problems for the price of 1? - Windows XP
Posted on 2006-03-28
I am trying to set up an internet account on my new computer at home but, as expected, I am having problems.
1. The telephone cable works, I have tried it on the normal phone.
2. There seems to be only 1 connection at the back of my pc, so I presume that's the internet connection.
3. When the internet wizard attempts to ring up the supplyer server I get the error "Could not detect a dial tone"
4. When troubleshooting using the help questions and answers screets, when I get to "Click here to see the modem properties" (the screen where you are supposed to check the state of the volume) I get an error message "Cannot find or run the file or program "modem.cpl""
That's when I gave up for the night. I don't have any experience on this and am particularly inarticulate on the subject. Would appreciate it if somebody can help me in plain english.
The modem is an Agere Systems PCI Soft Modem.