PDF Conversion Toolbar dropdown options will not activate in Internet Explorer

Posted on 2006-03-28
Last Modified: 2013-11-18
I'm using Acrobat Professional 7.0.7 as part of Adobe CS2 with Windows XP Professional. I have no problem choosing the Adobe PDF printer from the regular print menu. But none of the PDF Toolbar items will activate. All icons are colored and appear to be active, but there is absolutely no response when clicking any item including the PDF Explorer Bar option. The Preferences tab is also dead. These items work fine within Microsoft Office applications. I have attempted Detect and Repair, Re-Install, as well as a complete Uninstall and Reinstall of the Acrobat Pro and updates. I have made sure that the Third-Party Plug-Ins are enabled. Active-X controls and scripting is enabled within the IE6 Security. I uninstalled and reinstalled IE6. I am presently doing a Repair installation of XP Pro to see if that resolves the issue. Any idea what I'm up against?
Question by:arvleknight

    Author Comment

    I solved my own problem. The repair installation of XP corrected the problem.
    LVL 13

    Expert Comment

    What procedure did you use?

    Author Comment

    I disconnected all USB devices and set the CMOS to boot from CD-Rom. When the Windows XP blue installation screen appeared, I avoided the first option to go to a Repair console and simply chose <ENTER> to continue, then <F8> to agree to acceptance of terms of use. Then I chose <R> for a Repair installation. After completion of the installation, I connected the USB devices and continued to reinstall drivers as necessary. My PC-Cillin had to be reinstalled as it lost all of the firewall and application exceptions. I had to uninstall my HP Printer software as well as Wireless-G Print Server software to my Xeros Phaser and reinstall. I took the time to update the Windows XP with Service Pack 2 followed by an additional update of other critical updates. I then ran updates on Adobe Professional. I'm sure there will be a few other items needing to be reloaded. However, I was surprised that Microsoft Office 2003 seemed to survive. Maybe someone will save some time if this ever happens. The Adobe support team had no resolution in their KB. I did report the resolution back to them.

    Accepted Solution

    Closed, 500 points refunded.
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