Message stuck in exchange queue.

Our organisation runs a single Exchange 2003 server. We have about 80 users on our network and have been usng this setup for nearly 2 years with no real problems.

Yesterday i sent an internal email to a colleague and she didn't receive it. When I go to message tracking in exchange system manager, the email has got as far as "started message submission to advanced queue", and this stage has been repeated every hour. It also caused my backup to fail last night because that item was down as being in use.

Can anybody tell me firstly why this may have happened and secondly how I can resolve it?

Cheers

Andy
metamaticAsked:
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metamaticAuthor Commented:
Some more info...

I have gone to C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue and there are 2 messges in there. One is my original message with the body of the message removed. The other is from postmaster@mydomain to me with a subject of Delivery Status Notification (Delay) and the following text in the body of the email:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

If I just delete these messages, will my probem be solved or is this likely to cause other issues?
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ksharma4Commented:
Instead of deleting it, rename that folder and create a new folder with same name and start the virtual server.

Thanks
Kunal
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metamaticAuthor Commented:
Many thanks for the response.

Is this a tried and tested solution to my problem? If possible could you provide a link to a knowledge base article outlining the process in more detail.
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ksharma4Commented:
Below link will give you some idea:-

http://support.microsoft.com/servicedesks/ShowMeHow/101904_4.asx

However mails which are in queue folder, try picking them up and put them in "pickup" folder.

Thanks
Kunal
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metamaticAuthor Commented:
What services do I need to stop first to be able to move them? I 've just tried now and it says that the files are in use.

To be honest, I really don't need the email anymore. If I stop the correct services can I just delete it from the queue or will this cause other problems within exchange?
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ksharma4Commented:
Just stop the default smtp virtual server, do the steps and start it back again.

Removing that mail should not harm, however try renaming first (To be on the safer side)

Thanks,
Kunal
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Jamie McKillopIT ManagerCommented:
Is this message the only one causing problems. Is mail flowing properly otherwise? If this is the only message that is stuck, it could be a problem with your Outlook cache. Outlook caches objects you send to, which allows the autocomplete feature to work when you start typing a recipient's name. I've seen this exact same problem occur when an object is deleted from the directory then recreated. Outlook still has the old object cached and when you start typing the recipient's name, Outlook will autocomplete the deleted object from the cache. Exchange then cannot deliver the e-mail because the object it is trying to send to no longer exists.

Try composing a new message to this person but pick their name directly off the global address list instead of allowing Outlook to autocomplete. If the new message sends correctly, you need to clear your Outlook cache. The stuck message will eventually time out and and an NDR will be delivered to you.

I'm not sure why this would cause a problem with your backups. Are you using backup software that has an Exchange agent?

JJ

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metamaticAuthor Commented:
Cheers. Stopped the server, deleted the mails and everything is ok now.
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