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Problem with contacts

jdff
jdff asked
on
Medium Priority
181 Views
Last Modified: 2010-04-08
Every time I try to create a new message and try to pick a contact from my contact list it puts a "." in the e-mail field but it does not put the e-mail. So I go to the contact to check if the contact that I want has e-mail and it shows that the person has a e-mail address.
Ideas?


Thanks
jdff
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CERTIFIED EXPERT
Top Expert 2008
Commented:
Greetings, jdff !

1. You may have a corrupted file. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!

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CERTIFIED EXPERT
Top Expert 2008

Commented:
jdff,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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