Problem with contacts

Posted on 2006-03-29
Last Modified: 2010-04-08
Every time I try to create a new message and try to pick a contact from my contact list it puts a "." in the e-mail field but it does not put the e-mail. So I go to the contact to check if the contact that I want has e-mail and it shows that the person has a e-mail address.

Question by:jdff
    LVL 97

    Accepted Solution

    Greetings, jdff !

    1. You may have a corrupted file. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

    3. Disable Outlook Addins.  With Outlook close, do a search for and rename extend.dat file.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

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