[Last Call] Learn how to a build a cloud-first strategyRegister Now


Linksys Wireless G USB Network Adaptor uninstallation error.  ctor.dll file

Posted on 2006-03-29
Medium Priority
Last Modified: 2008-01-09
I am trying to fix a PC issue on a desktop which is not mine.  The user installed a Linksys Wireless G USB Network adaptor and it failed to work correctly.  When I try to uninstall the program I get a windows error:

"An installation support file c:\program files\common files\install shield\engine\6\intel32\ctor.dll could not be installed access is denied."

Any suggestions for uninstalling this network adaptor software so that I can re-install it?
Question by:eshapley
  • 2
  • 2

Accepted Solution

sundeepgopal earned 900 total points
ID: 16327078
Did u remove the usb adaptor before uninstalling the software??...

try uninstalling by going in to safe mode( restart ,press f8 while booting and go to safe mode )

Author Comment

ID: 16327162
I did not remove the usb adaptor.  I will give that a try.

I did try uninstalling earlier in safe mode but that did not work.  Maybe the usb adaptor is the major barrier though?  I'll let you know tomorrow if it works.

Thanks for the suggestion.

Assisted Solution

surly1966 earned 600 total points
ID: 16328299
ALthough this doesnt exactly match your problem the section on how to remove drivers from your machine will be helpful. I had a similar problem and this was my fix.


Best of Luck ( may be off line for a few days- so may not be able to follow up)

Author Comment

ID: 16333376
I tried without USB wireless adaptor plugged in, and no good.

I also tried the instructions in the link which Surly1966 provided.  The steps were good until it came time to dig down deeper into the registry.  There were no Linksys driver files in the registry except at the software level.  I removed those drivers, and rebooted.  Now the USB adaptor is working.

The issue with the USB adaptor is that when I open the window to tell me what wireless routers are available, none show up.  How could that be if I am in fact connected to the Linksys router in the area.  Shouldn't that show up as the one I am connected to?  I suspect that this software is still not installed all the way correctly.

I tried installing a new Linksys USB wireless adaptor, but the software won't allow me to install without the old software being uninstalled first.

I still cannot un-install the adaptor software from what appears to have been a bad install performed by the user.  That was in fact my earlier quest, and could be what haunts this whole USP wireless adaptor issue.

Assisted Solution

sundeepgopal earned 900 total points
ID: 16333910
Its better to go in to safe mode and use system restore to go back to the date when it was working fine. It is totally safe and no data will be lost. ..I think the file got corrupted while installing. Go to start -> all programs ->accessories->system tools-> system restore ...Did u see the log files to check xactly wat the error is ??
(control panels -> administrative tools->event viewer and see the problem .(you can also find the help links from microsoft  once you double click the error message)

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will teach you how to add a cinematic look to any film or video out there. There are very few simple steps that you will follow to do so. This will be demonstrated using Adobe Premiere Pro CS6.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question