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Japanese and Thai Character Set E-Mail Blanks

chhuan
chhuan asked
on
Medium Priority
326 Views
Last Modified: 2013-12-03
When i receive mail using Outlook 2003 on my PC, there is some mails with empty "from","subjects" and message body. On other PCs, the mails displayed properly.

I check the source file of the mail, I found that these mails' character set is either "iso-2022-jp" (japanese) or "windows-874" (thai). Probably other encoding will have this problem too but i never give it a try.

Then i decided to check the mail through web browser (our company's web server support both IMAP and POP3),unfortunately those mail shows empty in my browser too.

I tried to change the mail header from charset="iso-2022-jp" / "windows-874" to "gb2312" then my PC can display the mail properly.

Is there any way to make my pc display those Japanese and Thai encoded mail properly??
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Irwin SantosComputer Integration Specialist

Commented:
You need to install the Asian Language set..

Go to regional and language options in Control Panel, click the languages tab, then install East Asian language.  You will need you Windows XP CD-ROM. Follow the prompts for installation.

Author

Commented:
I already installed that when i install XP. I also tried to remove and reinstall the East Asian Language support but that doesn't help.
Irwin SantosComputer Integration Specialist

Commented:
is there other settings that your system doesn't have that the other computers do?
BembiCEO
CERTIFIED EXPERT

Commented:
I think irwinpks is pointing into the right direction. You may see nothing as your browser (and outlook if the mail is HTML)  is not able to find a font for this charset. So check, if there are additional fonts on the pc's, which are showing the mail correctly.

If HTML:
Also have a look at the HTML source code (you have an option for this in IE), if there is a font setting within the style section or somewhere else. Maybe this mails uses a font, you neither have on your pc nor a replacement font.

Author

Commented:
Since Bembi said that my PC may not have fonts to show the mail correctly, i copy all the Font from other PC to mine so that if that PC can show the mail, my PC also will. Unfortunately after i copy and install all the fonts on my PC, the mail still not show correctly.

Any other suggestion ??
Irwin SantosComputer Integration Specialist

Commented:
@cchhuan, have you viewed the other computers for differences?
CEO
CERTIFIED EXPERT
Commented:
Have a look at this:
http://support.microsoft.com/kb/835992/en-us

Also:
http://support.microsoft.com/kb/155016/en-us
(This points to charset files on the machines, you can compare).

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Author

Commented:
I try to compare the charset files on 2 machines and copy some charset file that is missing to my pc. Then the Outlook can display japanese words properly already. Thanks guys
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