We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now


Japanese and Thai Character Set E-Mail Blanks

chhuan asked
Medium Priority
Last Modified: 2013-12-03
When i receive mail using Outlook 2003 on my PC, there is some mails with empty "from","subjects" and message body. On other PCs, the mails displayed properly.

I check the source file of the mail, I found that these mails' character set is either "iso-2022-jp" (japanese) or "windows-874" (thai). Probably other encoding will have this problem too but i never give it a try.

Then i decided to check the mail through web browser (our company's web server support both IMAP and POP3),unfortunately those mail shows empty in my browser too.

I tried to change the mail header from charset="iso-2022-jp" / "windows-874" to "gb2312" then my PC can display the mail properly.

Is there any way to make my pc display those Japanese and Thai encoded mail properly??
Watch Question

Irwin SantosComputer Integration Specialist

You need to install the Asian Language set..

Go to regional and language options in Control Panel, click the languages tab, then install East Asian language.  You will need you Windows XP CD-ROM. Follow the prompts for installation.


I already installed that when i install XP. I also tried to remove and reinstall the East Asian Language support but that doesn't help.
Irwin SantosComputer Integration Specialist

is there other settings that your system doesn't have that the other computers do?

I think irwinpks is pointing into the right direction. You may see nothing as your browser (and outlook if the mail is HTML)  is not able to find a font for this charset. So check, if there are additional fonts on the pc's, which are showing the mail correctly.

Also have a look at the HTML source code (you have an option for this in IE), if there is a font setting within the style section or somewhere else. Maybe this mails uses a font, you neither have on your pc nor a replacement font.


Since Bembi said that my PC may not have fonts to show the mail correctly, i copy all the Font from other PC to mine so that if that PC can show the mail, my PC also will. Unfortunately after i copy and install all the fonts on my PC, the mail still not show correctly.

Any other suggestion ??
Irwin SantosComputer Integration Specialist

@cchhuan, have you viewed the other computers for differences?
Have a look at this:

(This points to charset files on the machines, you can compare).

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


I try to compare the charset files on 2 machines and copy some charset file that is missing to my pc. Then the Outlook can display japanese words properly already. Thanks guys
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.