We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


OWA continually asks for user login details on certain users

cancuk asked
Medium Priority
Last Modified: 2007-12-19

I have a windows 2000 SBS server , when one of my users attempts to log onto OWA, they are continually prompted for their log on details, even though we know the username/password is correct.

If they try to log on with thier user name and then try to log on using administrator, the users mailbox appears but loads the page slowly

is anybody able to offer suggestions

many thanks
Watch Question

It sounds like there is a combination of IIS problems, as well as NTFS permissions that are causing this.  Use this article to correct your NTFS permissions.


If that still doesnt clear up the issue then the IIS virtual directories probably need to be recreated.  The process for which can be found here.



Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.