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Emails missing

I am trying to recover emails for one of my users that disappeared from their inbox. anything before 3/15 is gone. I have tried to open the outlook data file .pst and all that recovers is everything after that date and nothing before. I did run scanpst.exe and that did come up with errors and those errors where repaired. I do have full backups that i do weekly but is there anyway to recover just the pst to restore? experts please help!
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haddad05
Asked:
haddad05
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1 Solution
 
meintsiCommented:
Is it possible that the folder was 'archived'?
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haddad05Author Commented:
I looked into that and it was not archived.
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ECNSSMTCommented:
2 weeks difference, sound suspiciously like archive especially with multiple users.  Are there any 3rd party apps hooked into your exchange or outlook?

mail don't just disappear especially if it wasn't purposely deleted.

Regards,
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ECNSSMTCommented:
then... just for laughs, check for viruses on the desktops.  I haven't heard of any viruses, trojans, malware that would do this, but lets be safe.

Regards,
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war1Commented:
Greetings, haddad05 !

Make sure user Outlook has set View menu to view all emails, and not a filtered view.  Go to View > Current View > and select Messages.

You can restore the backup and remove the duplicates.  You can use this addin to remove duplicate emails
http://www.mapilab.com/outlook/duplicate_remover/

Best wishes!
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haddad05Author Commented:
Its not archived, checked for viruses, none, and its not a filtered view...also I forgot to mention the the folders that the mail was categorized in also disappeared!
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meintsiCommented:
Are you using exchange with the "deleted items recovery' enabled?
Go to the deleted items folder and check TOOLS - RECOVER DELETED ITEMS.

Or was the missing folder part of a different (currently detached) .pst file?

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haddad05Author Commented:
Not using exchange, email goes through a third party and they dont store the emails...the pst file i recoved is recovering the same emails...
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war1Commented:
haddad05, if you are not using an Exchange, and the PST file does not contain the missing emails, then the emails are lost.  Sorry!
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haddad05Author Commented:
Unfortunately, i figured that...just didnt want to believe it
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