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Emails missing

haddad05
haddad05 asked
on
Medium Priority
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Last Modified: 2010-04-08
I am trying to recover emails for one of my users that disappeared from their inbox. anything before 3/15 is gone. I have tried to open the outlook data file .pst and all that recovers is everything after that date and nothing before. I did run scanpst.exe and that did come up with errors and those errors where repaired. I do have full backups that i do weekly but is there anyway to recover just the pst to restore? experts please help!
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Commented:
Is it possible that the folder was 'archived'?

Author

Commented:
I looked into that and it was not archived.
Top Expert 2006

Commented:
2 weeks difference, sound suspiciously like archive especially with multiple users.  Are there any 3rd party apps hooked into your exchange or outlook?

mail don't just disappear especially if it wasn't purposely deleted.

Regards,
Top Expert 2006

Commented:
then... just for laughs, check for viruses on the desktops.  I haven't heard of any viruses, trojans, malware that would do this, but lets be safe.

Regards,
CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, haddad05 !

Make sure user Outlook has set View menu to view all emails, and not a filtered view.  Go to View > Current View > and select Messages.

You can restore the backup and remove the duplicates.  You can use this addin to remove duplicate emails
http://www.mapilab.com/outlook/duplicate_remover/

Best wishes!

Author

Commented:
Its not archived, checked for viruses, none, and its not a filtered view...also I forgot to mention the the folders that the mail was categorized in also disappeared!

Commented:
Are you using exchange with the "deleted items recovery' enabled?
Go to the deleted items folder and check TOOLS - RECOVER DELETED ITEMS.

Or was the missing folder part of a different (currently detached) .pst file?

Author

Commented:
Not using exchange, email goes through a third party and they dont store the emails...the pst file i recoved is recovering the same emails...
CERTIFIED EXPERT
Top Expert 2008
Commented:
haddad05, if you are not using an Exchange, and the PST file does not contain the missing emails, then the emails are lost.  Sorry!

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Author

Commented:
Unfortunately, i figured that...just didnt want to believe it
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