[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Cicso 4.0  hunt list and shared lines

Posted on 2006-03-30
5
Medium Priority
?
361 Views
Last Modified: 2010-04-12
I have 5 phones in a reception pool.  I set up a hunt list so that all 5 sets would ring.  How do I get the calls to the hunt list to ring in on line 3/4 vs line 1/2 for the three sets which are 7960's w/7914 expansion modules.  Two of the phones are 7912's.  Since the hunt list pilot is not recognized as a DN I'm unable to enter the hunt list pilot in line 3 or 4 of the phone device config page.  Placing these 5 phones in a pickup group was not sufficient for our building layout.  I've read something about a hunt list not being able to be a shared line, so how does one get around this issue?
0
Comment
Question by:SCLD
  • 3
  • 2
5 Comments
 
LVL 3

Expert Comment

by:sallwine
ID: 16338419
The question is a little unclear. Are you trying to get the hunt group to ring multiple lines at one time, or in sequence? Can you give an example with some numbers ... that might help clear it up.
0
 

Author Comment

by:SCLD
ID: 16338544
I have 5 numbers, in different rooms off a hallway (8203,8204,8249,8231,8232) which are already set to broadcast when a call comes in to the hunt list.  The problem is that the 7960 users are unable to distinguish between a hunt list call and a personal call to their DN.  They have 4 lines, two theirs and two we'd like to use for the hunt list calls.  Three staff monitor the incoming calls, they pick them up in a pecking order, and if a second call comes in the next person will pick it up.  They don't have a set schedule so every call needs to ring at all 5 locations, two rooms are not staffed but one of these three people could be in one of the rooms (mail room/copy room) needing to hear the call.  If there was a way to have the hunt list ring in on line 3/4 of the 7960's so the person in the second or third order to answer the call could see it was a hunt list call - that'd be great.  However, I am aware that there is some conflict with hunt lists and shared lines.  I'm hoping someone has a similar situation with a resolution. Thanks for you thoughts.
0
 
LVL 3

Expert Comment

by:sallwine
ID: 16339230
If I understand you correctly then you would like all of the phones to ring all of the time ... is there a reason that you are using a hunt group instead of just shared lines that forward busy to the next shared line? Or am I missing something?
0
 

Author Comment

by:SCLD
ID: 16344050
I am very new at cisco/unity so here's what I thought - they are already shared lines and if I just do the forward busy, isn't that just moving the call through a list of DN's vs ringing on all simultaneously?  They really want all the phones to ring at once, so that if the person who is suppose to take the call is busy, the next person will p/u, etc.  I do have a plan for this morning - I'm going to remove the extension's personal DN from the hunt list and put their line 3/4 back in the list.   This might actually do it.  Being new, I was thinking the phone's DN had to be in the hunt list in order for their phone to ring - and perhaps it does and my plan will fail.  Again, many thanks.
0
 
LVL 3

Accepted Solution

by:
sallwine earned 750 total points
ID: 16348290
No the personal DN does not need to be in the list. It sounds like you could do a shared line on line 2,3, and 4. Then if it rings on the line 2 all the phones will ring on line 2, then Call Forward line 2 on busy to line 3, which is shared on all the phones, and it would forward busy to line 4 which is shared on all the phones.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Loops Section Overview
Suggested Courses
Course of the Month18 days, 19 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question