Outlook Web Access Problem - Error 415

Posted on 2006-03-30
Last Modified: 2012-06-27
I'm working on a computer that client cannot log into the inbox on Outlook Web Access.  When he does, he gets the error "Microsoft Internet Explorer, Unknown Error 415".  He can access Calendar and Options, but can't access Inbox or Contacts.  This problem started when a heavy spyware infection was cleaned.

I took the computer back to the shop and have the same problem connected through my network.  I can log in to his Outlook Web Access using my computer.  XP Home is the OS.  I've re-registered DLLs, cleaned cookies and cache, checked system date, checked for viruses and spyware.  Any suggestions are appreciated.
Question by:CTSLA
    LVL 3

    Expert Comment

    I did a bit of googling and stumbled across a program that "claims" to fis "Unknown Error 415".

    I want to warn you that I have NO idea what this program is, or if it's loaded with spyware or what...  But it's all I've found.  Make sure you do a little digging on it before installing...

    Author Comment

    I don't see where it claims to fix error 415.  Is it on their website somewhere?  Maybe I'm just overlooking it.

    LVL 3

    Accepted Solution

    Well, it's a long story, and kinda roundabout...  

    I googled the error, about 3/4 the way down the first page it lists this link:

    That page doesn't resolve.  It might have been taken down.  So I looked at the google cache.  It was working, and mentioned a program that fixes "Unknown Error 415"

    So I tried to click on the link from there...

    And the address got blocked by my company filter for being "spyware."

    SO...  I went to google, searched for "error nuker" and found as the first result (blocked) and the pchell link that I gave you initially as the second result, which worked.


    Anyway, so that's the story.  Like I said, I have NO idea if this will work, or if it has anything to do with spyware.  I'm no expert on this error, I just figured I'd try to point you in a direction that might work out for ya.

    Good luck!

    Author Comment

    When I installed SP2, I then started getting an error whenever I opened Internet Explorer, although it was no longer error 415. When I let the error message be sent to MS, it came back with a diagnosis that the error was caused by IE add-ons. Even after disabling all add-ons as instructed, the error was still there. I ended up doing a Windows repair reinstall and that resolved the problem. I did not use the errornuker program, although if this was a registry issue, i guess there's a chance it might have fixed it. Thanks for your effort to help me track this down.
    LVL 3

    Expert Comment

    Well, glad it worked out for you.  Sorry I couldn't have been more help.  Congrats on the fix.

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