We help IT Professionals succeed at work.

Using NETGEAR WGT624 v2 and WG511T  No e-mail connection

starview
starview asked
on
Medium Priority
574 Views
Last Modified: 2012-08-13
Using NETGEAR WGT624 v2 Router and WG511T wireless adapter and Outlook 2003  No e-mail connection.
I have setup my incoming and out going as instructed by the manual with the ISP number and took out the  "mail" , "pop", and "Smtp"  on my laptop with the WG511T wireless adapter. I have ping and found the isp for each server. I don't think it is just outlook problem, because I have tried it on Netscape browser and it does not work there.
Every thing works fine with Router and adapter except the e-mail issue.

Has any one had this problem or do you know how to fix this problem
Comment
Watch Question

Irwin SantosComputer Integration Specialist

Commented:
is your Outlook configured for POP3 & SMTP?
"took out the  "mail" , "pop", and "Smtp"  on my laptop with the WG511T wireless adapter"

Why did you do this? This is wrong!  The email program MUST know what the pop and SMTP servers are, otherwise, it cannot construct the right headers to send the mail.  Please put them back in.  Here is it --

smtp is -- mail.yourdomain.com (or smtp.yourhostdomain.com) and you do NOT use SSL for authentication.

Mail is either pop.yourmailhost.com or mail.yourdomain.com  - realize your host domain and your domain are just substitute names for your REAL mail servers.  Call or email your mail host sites to find out the actual address of their mail servers.  Once you ge this right, all will be well again.

Author

Commented:
Here are the instruction. but I can not get it to work. This from NETGEAR support, but there must be something else I am missing.

Open your email program and find the Server Preferences.

Open Outlook, then click TOOLS, then ACCOUNTS, then select your email account, and click PROPERTIES, then select the SERVERS TAB.

If you see server names such as "mail", "pop", "smtp", you'll need to change them.

You can first try asking your ISP for either the IP addresses or "fully qualified domain names" for their servers.

If your ISP won't give out the above information, open an MS-DOS window and type ping servername, where servername is either mail, pop, smtp, news or whatever your present server name is.

Enter the IP address that gets returned by ping, instead of the servername, in the proper mailserver properties field.

Do this for each servername if the POP and SMTP (or Incoming and Outgoing) servers are named differently.

Close the email program Properties and you should be all set

Irwin SantosComputer Integration Specialist

Commented:
ok.. so do you have a valid IP or FQDN in pop & smtp?

Author

Commented:
Yes, for both my pop3 and smtp and I have replace the pop3 and smtp with them.
Irwin SantosComputer Integration Specialist

Commented:
so do you have something like,

mail.yourdomain.com?

What happens when you click on MORE SETTINGS, then TEST.. do you get errors, if so, what exactly do they say?

Author

Commented:
This is what i get:

"check mark" Establish net conneting        completed
X Find out going mail server (SMTP)        cancelled
X Find incoming (POP3)                           cancelled
Irwin SantosComputer Integration Specialist

Commented:
ok.. can you post your pop & smtp server entries?  seems liike they are NOT correct.

Author

Commented:
pop = 67.138.240.15        this is for mail.oneplaceonly.com
smtp =  204.127.205.8      this is for smtp.comcast.net
Computer Integration Specialist
Commented:
Configure Outlook Express the same way you did Outlook. report back the results.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Thank you for your help, but I found the problem. Had a clich in windows Xp had to repair all is fine now
Irwin SantosComputer Integration Specialist

Commented:
cool. thank you!!!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.