We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


HP Scanjet not working after I reformated HDD

perldog asked
Medium Priority
Last Modified: 2013-12-27

My computer had too much spyware on it so I reformatted my hard disk.

Now I can't reinstall my HP Scanjet 2100C Scanner.

The software seems to load but I get the error "Sorry, scanner could not be initialized. (Scanner not found)"

Everything is plugged in!  Help!
Watch Question

This happed to me once!

Try this:

1. Turn the scanner on
2. Go to the Device Manager (Right-click on My Computer, then click Properties)
3. Find the item named "USB Device" , click on it and click ‘remove’ ;
4. Just ignore the warning message
5. Turn the scanned off scanner then on again

Restart your computer and see if it works!

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


What do you know?  It worked!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.