We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

Lexmark Z617 printer don't work

kacor
kacor asked
on
Medium Priority
829 Views
Last Modified: 2007-12-19
Hi Experts,

I bought and installed a Lexmark Z617 printer. The test pages (both from install set process and from the printers and faxes page) are printed in colour and the last page says the printer is good installed. BUT. I can't print nothing neither from browser nor from notebook. Could somebody help me?

wbr Janos
Comment
Watch Question

CERTIFIED EXPERT
Expert of the Year 2004
Top Expert 2004

Commented:
what is the error you get while printing from other programs?
have you set the printer as the Default printer?
what is its status under Printers and Faxes window?
kacorretired

Author

Commented:
Hi SheharyaarSaahil,

I get no error messages!
This is the default printer. Staus is ready.
In the printers window you see the print queue.
I tried basicly to print from Adobe Acrobat 6 but nothing happens
CERTIFIED EXPERT
Expert of the Year 2004
Top Expert 2004

Commented:
was there another printer installed which before installing this printer?
seems like printer jobs are stucking! something to do with the spooler services.
is it possible for you to get it chekced by connecting another printer?
CERTIFIED EXPERT
Expert of the Year 2004
Top Expert 2004

Commented:
this artilce has solved such problems many times in the past!
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
kacorretired

Author

Commented:
Hi again,

yesterday I installed the printer. I tried to print all the day. I turn off the printer and the PC too. Nothing happened. This morning I tried to continue without success therefore I wrote this question. And now as I wrote you the answer I heard a click from the printer trying to take a paper. I helped a bit and it prints normal. Since that time I tried to print more documents and everything succeeded. I can't understand what happene but runs good. Thanks for your time!

wbr Janos
Commented:
Closed, 500 points refunded.
GranMod
The Experts Exchange
Community Support Moderator of all Ages

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.