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System not accepting product key after ghosting - GX280

satish_pb asked
Medium Priority
Last Modified: 2012-08-13
Customer is using Symantec Ghost for creating sysprep images for deployment. Customer has created an image using one of the OEM CD's and has deployed it on 250 GX 620's which worked fine and also on laptops. The installation begins and asks for the product key and once the same is copied from the OEM licence found on the system box the installation progressess smoothly. However customer has now received 3 GX280 for reimaging on which the customer has tried the same image and when the os asks for the product key and the customer provided the key provided along with the system - the program recognises it as an INVALID key.

What can be the issue can you guys help me on this
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It sounds like the image being deployed is a volume license edition version and the keys that are being used for the GX280s are actually not Volume License keys. Can you verify those things first?

Has your customer tried using the same key they were using for the 620s and laptops?

Hope this helps,




All systems are OEM  versions provided by dell. So i dont think that is what is creating a problem we have tried it  doesnt work
Ok. So it'd be worth trying the OEM CD that came with the GX280 you're trying to rebuild to try and ensure that the key is at least valid with that CD. If that's the case you know that you've got a incompatability between your key and your image for some reason (i've not heard of this happening before).

Just as further info - the MS KB on this issue is here: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310637

Hope this helps,


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Tell them to run this on the machine being used to create an image and then create new image it will work wonders you will never have to enter the product key again.

PS Do not run sysprep just run this and make the image and it will go through fine.

This has always done the trick for me you can move xp to any machine in the world

Hardly a supported method though :)

I'd be cautious of this approach, it's a bit hack and slash. If you're working in an enterprise of any type and use support from the big companies i'd recommend sticking to Ghost, Powerquest or SMS + OSFP.
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