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System not accepting product key after ghosting - GX280

Customer is using Symantec Ghost for creating sysprep images for deployment. Customer has created an image using one of the OEM CD's and has deployed it on 250 GX 620's which worked fine and also on laptops. The installation begins and asks for the product key and once the same is copied from the OEM licence found on the system box the installation progressess smoothly. However customer has now received 3 GX280 for reimaging on which the customer has tried the same image and when the os asks for the product key and the customer provided the key provided along with the system - the program recognises it as an INVALID key.

What can be the issue can you guys help me on this

Leucon

It sounds like the image being deployed is a volume license edition version and the keys that are being used for the GX280s are actually not Volume License keys. Can you verify those things first?

Has your customer tried using the same key they were using for the 620s and laptops?

Hope this helps,

Cheers,

L

satish_pb

ASKER

All systems are OEM versions provided by dell. So i dont think that is what is creating a problem we have tried it doesnt work

ASKER CERTIFIED SOLUTION

Leucon

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jplato01

Tell them to run this on the machine being used to create an image and then create new image it will work wonders you will never have to enter the product key again.
http://www.mostlycreativeworkshop.com/article11.html

PS Do not run sysprep just run this and make the image and it will go through fine.

This has always done the trick for me you can move xp to any machine in the world

Leucon

Hardly a supported method though :)

I'd be cautious of this approach, it's a bit hack and slash. If you're working in an enterprise of any type and use support from the big companies i'd recommend sticking to Ghost, Powerquest or SMS + OSFP.