Visio Viewer Install crashing Outlook

Posted on 2006-03-31
Last Modified: 2012-08-13
User installed Visio Viewer, and now when opening Outlook; Outlook crashes. Both Visio has been uninstalled and Outlook reinstalled, but didn't fix the problem.

Outlook will ONLY start in safe mode...crashes when started manually.
Removing visio viewer does not fix the problem.

Any ideas out there?
Question by:mdmcq5
    LVL 44

    Expert Comment

    Hello mdmcq5,

    >> Both Visio has been uninstalled and Outlook reinstalled

    most of the time uninstalling/reinstalling will not cure things that went wrong in the registry

    1. uninstall the viewer if not done already
    2. uninstall outlook
    3. use the office removal wizard > source:
    4. use the windows installer cleanup > source:;en-us;290301
    5. reboot

    then according to version from lower to higher

    6. install outlook again
    7. install the visio viewer

    hope this helps a bit

    Author Comment

    Tried both of the above, install/ reinstall, etc.  The fix was to recreate the Outlook profile, and so far the problem has not repeated itself. thanks.
    LVL 44

    Expert Comment

    good to hear its solved

    you can ask a 0 point question in community service to refund the points and move this question to PAQ

    Author Comment

    ok, thanks.

    Accepted Solution

    Closed, 250 points refunded.
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