Visio Viewer Install crashing Outlook

Posted on 2006-03-31
Medium Priority
Last Modified: 2012-08-13
User installed Visio Viewer, and now when opening Outlook; Outlook crashes. Both Visio has been uninstalled and Outlook reinstalled, but didn't fix the problem.

Outlook will ONLY start in safe mode...crashes when started manually.
Removing visio viewer does not fix the problem.

Any ideas out there?
Question by:mdmcq5
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LVL 44

Expert Comment

ID: 16342631
Hello mdmcq5,

>> Both Visio has been uninstalled and Outlook reinstalled

most of the time uninstalling/reinstalling will not cure things that went wrong in the registry

1. uninstall the viewer if not done already
2. uninstall outlook
3. use the office removal wizard > source: http://office.microsoft.com/en-ca/assistance/HA011401771033.aspx
4. use the windows installer cleanup > source: http://support.microsoft.com/?scid=kb;en-us;290301 
5. reboot

then according to version from lower to higher

6. install outlook again
7. install the visio viewer

hope this helps a bit

Author Comment

ID: 16343160
Tried both of the above, install/ reinstall, etc.  The fix was to recreate the Outlook profile, and so far the problem has not repeated itself. thanks.
LVL 44

Expert Comment

ID: 16343611
good to hear its solved

you can ask a 0 point question in community service to refund the points and move this question to PAQ

Author Comment

ID: 16343775
ok, thanks.

Accepted Solution

GranMod earned 0 total points
ID: 16370901
Closed, 250 points refunded.
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