Can MS CRM integration to Microsoft Outlook be run over a VPN?

Posted on 2006-03-31
Last Modified: 2008-03-17
I am using Microsoft CRM Version 3 client integration to Microsoft Outlook (office 2003).  Outlook runs just fine through our Symantec Enterprise VPN Client version 8 but the CRM server cannot be contacted.  I've spent several hours on the phone with Symantec support and they are still working on it.  Is anyone connecting to the CRM server through Outlook over any vpn?  If so, which and how did you get it to work?  We can connect to the web CRM client but even that is not as clean as should be.  Users have to put in the IP address and then authenticate over vpn which they do not have to do when connecting locally.  
Question by:CaluoriR

    Author Comment

    Can I give myself points?  I resolved this problem by using a vb script to set the dns server ip addresses on my network adapter to my LAN servers and then connected the VPN.  Once connected with the dns server addresses hard coded to the lan adapter (both wireless and wired), the CRM client opened up without errors.  After disconnecting the vpn, another script is run to set the dns back to auto detect.  The web client connects without using the ip address and without having to reauthenticate too.

    Accepted Solution

    Closed, 500 points refunded.
    Community Support Moderator

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    Use email signature images to promote corporate certifications and industry awards.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now