Backup Exec 10d Information Store Restore Fails

I am attempting to restore my information store the recovery storage group in the Exchange 2003 System Manager. I run the restore job using BE10d and it restores the database files but throws an error after the databases are restored saying:

e000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted.  Use the Exchange System Manager to dismount the databases, and then retry the job.

This error is saying that the store is mounted while the restore is taking place.
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml?EvtID=V-79-57344-65280


Now the Exchange system manager is telling me that the database is not mounted. I try to mount the information store anyway after the restore failed but, it still won't mount. I am lost at this point.

Any input would be helpful as everything I have found thus far has pointed to the info store being mounted. During the restore but it is not.
thelink12Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

shankshankCommented:
If I remember correctly, you have to take the information store offline first. So goto exchange system manager, locate your server, the storage group and then the mailbox store. On the mailbox store, right click and choose dismount.
Then restore your backup with backup exec 10d, after complete, you can mount your information store
0
stevew1Commented:
I just went through this today restoring three different month end backups on at a time into the RSG database to research a user email activities for the legal dept! I searched support.veritas.com and found the following article.
http://seer.support.veritas.com/docs/264815.htm 

A couple of things that were gotchas for me is the fact that the article does not mention running eseutil after the restore finishes.  I had to run eseutil /cc "path to restore.env created during restore"  My path set in veritas for temp files was e:\temp. In the e:\temp folder it created a folder with my storage group name so the exact command I used was
eseutil /cc "e:\temp\first storage group"

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Exchange_AdminCommented:
Has either of you seen this article:
http://support.microsoft.com/kb/824126/en-us
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

IPKON_NetworksCommented:
Offline vs online backup/recovery. Above article says it all!
0
thelink12Author Commented:
I am going to give it another try. Thought I had it working before while the main store was still online. Ill get back with my progress by the 7th
0
damnimcooltomCommented:
I was having a very similar problem while trying to restore my public information store today.  You cannot retore the public store using the RSG.  I wasn't trying to.  I had all of the stores dismounted, but was still getting an error message stating that the store was mounted.  I fought with it for a while, and then finially decided to remove the RSG that was already there, and everything worked fine.  Just having an unused RSG existing on my server disabled my ability to restore my public store.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.