Help desk / Call Management for small IT support company

Posted on 2006-03-31
Last Modified: 2013-12-03
Hi Experts,

We are a small IT services company that specialize in on site PC/Server/Network support. We have a workshop as well. Is anyone aware of a good and cost effective solution that will provide us with the following functionality?

 -  Online service request
 -  Jobcard creation / Management
 -  Invoice creation
 -  CRM / follow up management
 -  PDA support
 -  Project management


Question by:JacquesKruger
    LVL 7

    Accepted Solution

    At the risk of sounding like an MS drone...
    This is an out of box solution which is being added on to at great lengths by other IT firms looking to break in to the CRM market.
    LVL 14

    Assisted Solution

    You can go with followings:~

    According to me you can go with AIM products. It has strong features. It is fully web-based & with all featured ur looking for.


    LVL 13

    Assisted Solution

    You must checkout Ayanova. I've been using Ayanova for years and have setup several service companies on it. They just upgraded their software and it has much more functionality than the older version. They have a web and quickbooks interface for the old version and the new versions will be completed soon. There is one other I am evaluating called ESC that integrates with MS small biz accounting. It does not have the web interface but is very reasonably priced.


    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    With the shift in today’s hiring climate (, many companies are choosing to hire freelancers to get projects completed efficiently and inexpensively…
    Digital marketing agencies have encountered both the opportunities and difficulties that emerge from working with a wide-ranging organizations.
    Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now