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Can't send email replies from my Blackberry

jwolach asked
Medium Priority
Last Modified: 2010-09-21
I have been having a problem sending replies to emails that I recieved from my BES.  I can compose and send emails from my Blackberry just fine.  The problem is that if I receive an email and want to send a reply, that reply comes back with a Red X next to it.  The status in the message reads "Message includes an unknown attachment".  I don't get it because there is no attachment in the message.

Has anyone experienced this problem?
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there is a technical report on it on the BlackBerry Support website:

An X appears next to a message sent from the handheld. The message status displays the following:

Message included an unknown attachment

Perform a hard reset on the handheld and restart the BlackBerry Enterprise Server service. For more information about hard resets see KB-02141.

If this does not fix the problem, follow these instructions:

Remove the user from the BlackBerry Enterprise Server.
Stop the BlackBerry Enterprise Server service.
Add the user to the BlackBerry Enterprise Server.
Start the BlackBerry Enterprise Server service.

best regards,

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Hi Draak,

Thanks very much for the info.  I will work with my BES admin tomorrow to see if this will work.  I really appreciate your help.

Best regards,
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