Hyperlinks restricted in all MS Office programs

Posted on 2006-04-01
Last Modified: 2008-03-10
OK, I have searched high and low for an answer to this problem and have found nothing.  My colleague has a problem with his laptop, and I have never seen anything like it.

He can click on hyperlinks in IE with no difficulty whatsoever.  When it comes to clicking hyperlinks in any MS Office document, the following error is produced (not verbatim):

Question by:tresslerwj
    LVL 18

    Expert Comment

    When he hovers over the link does he get the tool tip that tells him to press CTRL + Click to go to the link?

    Author Comment

    I posted this question on my Treo.  I see that the error came out all jibberish.  The error is something to the effect:

    "This operation has been cancelled due to restrictions in effect on this computer.  Please contact your system administrator."



    I appreciate the response, but 'CTRL + Click' is a mute point.  The same error is produced whether or not CTRL + Click is required or not.  Furthermore, this happens in every Office program (Word, Outlook, Excel, PowerPoint, Publisher).  I have found a few suggestions elsewhere on the web that mentioned resetting the IE settings, but that has not worked.  
    LVL 18

    Expert Comment

    Did I offend you somehow by asking a question? Seems to be a lot of attitude in you response... I was merely trying to ascertain if the link was recognized as a link or not? Just gathering info to see if I could help....

    My only suggestion at this point would be to repair the installation. Not knowing what version you have, here's links for several.

    OFF97: How to Completely Remove Microsoft Office 97;en-us;158658

    How to install or repair individual features of Office 2000

    Utility to completely remove remaining Office CD1 files and registry entries

    How to remove all components of Office 2000 CD2 in Windows 2000;en-us;252613

    OFF2000: Utility to Completely Remove Remaining Office CD2 Files

    How to install or repair and reinstall Office 2003 programs and features

    How to understand the repair feature in Office 2003 and in Office XP

    Description of the differences between repair and reinstall in Office XP and 2003

    How to manually remove the Microsoft Office XP Developer installation from your computer;en-us;827428

    Description of the Windows Installer CleanUp Utility;en-us;Q290301

    LVL 44

    Accepted Solution

    Hello tresslerwj,

    bot these kb's are dealng with the error but for a different reason, if you could post some specifics on the OS and office version and on a domain or not it would help in narrowing down the problem

    this one talks about a GPO in use

    another one about a IE registry key, it mentions resetting the IE settings but also importing the key from another computer

    hope this helps a bit
    LVL 13

    Expert Comment

    Hi tresslerwj,

    Is it possible to logon as someone else (such as yourself perhaps?) and see if you get the same error? That way we can narrow it down to being a problem with the user (permissons or corrupt file/registry setting) or if there is a problem with the laptop/office install.
    LVL 44

    Expert Comment

    would be nice to hear from tresslerwj, both the kb's in my post dealt with the error

    this is by no means saying that it is the solution to his/her particular problem but PAQ with no refund would be good for me too

    Author Comment

    To all,

    I apologize for abandoning this post.  I honestly forgot about it.  I would like to award the points to "bruintje" for the "IE registry key" comment.

    Thank you.
    LVL 44

    Expert Comment

    thanks, glad you found something you could use to help solve the problem

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