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OWA the folder list won't expand to view the complete mailbox

spock32
spock32 asked
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Last Modified: 2006-11-18
When we access OWA we cannot view the navigation pane on the left side very well.  The folders are visible but the are to view is about 1/4 " how can I expand this viewing area.
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Commented:
I assume you have Exchange 2003?  Normally, there are icons at the left for Inbox, Calendar, Contacts, Tasks, PFs, Rules and Options.  Just above the Inbox icon, is a little bar with a down-arrow on.  You are supposed to bea ble to click that to collapse the buttons.  Have you tried that?

BTW, do you mean 1/4" deep, or wide?

If your OWA display is really screwed, try clearing your browser cache.

Author

Commented:
I do mean deep and I have tried tis on about seven differnt PC and they all have the same effect.  When I click to little bar with the down arrow the box closes and when I click again the box opens only enough to see about 1/4"  I have another exhcnage I get into and no problem
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Commented:
Are you using a FE server for OWA that is at a lower SP level than a BE server?

What does it look like if you go to http(s)://servername/exchange/?cmd=navbar  ?  The same but wider?

Author

Commented:
Yes the same just wider
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Commented:
How many Exchange servers do you have, and what SP level are they?

Author

Commented:
how do you check for the version of exchange
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Commented:
In Exchange System Manager.  Click on the Servers container, and the versions and service pack levels are shown in a table over on the right.

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Author

Commented:
It worked when I update the service packs thanks for the help
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