Windows Installer Problem - "installation package could not be opened" error message on .msi file

Posted on 2006-04-01
Last Modified: 2013-11-14

I have recently purchased an IBM refurbished computer (3GHz P4, 1GB memory, 80 GB drive, Windows XP Pro which I updated using the latest updates from Microsoft) and am installing software on the computer.  When installing a file called focusmax.msi ( by double-clicking on it, I get the following message in a dialog box from Windows Installer: "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package".  I have installed this software on another computer, so it is not the package that is the problem.

Your help would be truly appreciated,


Question by:ThebergeS
    LVL 97

    Expert Comment

    Greetings, ThebergeS !

    Update your Windows Installer to 3.1

    Best wishes!

    Author Comment

    Thanks war1, I will give it a try tomorrow when I'm back home, and I'll let you know how it works out.

    LVL 97

    Accepted Solution

    Serge, keep us updated.

    Author Comment

    Thanks war1 - all fixed!

    LVL 97

    Expert Comment

    Serge, glad the updated installer fixed the problem.

    Expert Comment

    === Verbose logging started: 07/05/2008  02:08:57  Build type: SHIP UNICODE 3.01.4000.4039
     Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (C0:70) [02:08:57:484]: Resetting cached policy values
    MSI (c) (C0:70) [02:08:57:484]: Machine policy value 'Debug' is 0
    MSI (c) (C0:70) [02:08:57:484]: ******* RunEngine:
               ******* Product:
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (C0:70) [02:08:57:484]: Note: 1: 2203 2:  3: -2147287037
    MSI (c) (C0:70) [02:08:57:484]: MainEngineThread is returning 3
    === Verbose logging stopped: 07/05/2008  02:08:57 ===
    Hi I cannot install any .msi program from any ligitimate source ,this is the  install log from my Packard bell 1807 mc computer running win xp pro.
    please could you help me

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