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Adaware reboots pc

Stardotstar
Stardotstar asked
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Medium Priority
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Last Modified: 2010-04-12
Is this a problem with the program or is it a bug fighting it.

Trying to run a scan at it starets and about 15 seconds into it the machine reboots?

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Top Expert 2008
Commented:
Greetings, Stardotstar !

1. First, check if Adaware is corrupt.  Uninstall and reinstall the program. Make sure you are using the latest version of Adaware.  Then run an update to get the latest Adaware definitions. Make sure antivirus active scan is disable with your reinstall.

2. If computer reboots, disable reboot on failure, and see what is the error message.

Go to start > run > Services.msc.
Right click Remote Procedure Call.
Select Properties > Recovery.
On all three drop-down boxes in this window, select "Take no action."

3. Run the System File Checker.  Go to Start > Run and type sfc /scannow

4. Perform a System Restore back to the date when all was working.

5. If no joy, perform a repair install
http://michaelstevenstech.com/XPrepairinstall.htm


Best wishes!

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Author

Commented:
OK spybot and Windows defender finds nothing.  But there is something there because she is getting pops ups.

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Top Expert 2008

Commented:
Stardotstar,

1. If you have Windows Messenger Service, disable it.  The Messenger is the source of popups and virus.

http://www.itc.virginia.edu/desktop/docs/messagepopup/

2. Use Ewido to remove hard to remove spyware
http://www.ewido.net/en/
or
Spy Sweeper
http://www.download.com/Webroot-Spy-Sweeper/3000-8022_4-10405877.html

3. If still no joy, download HijackThis

http://www.majorgeeks.com/download3155.html

Run the program and you will find many entries. Most are OK. Post the log at http://www.hijackthis.de/, click Analyze, Save, and post a link to the save analysis here.

Author

Commented:
running sfc now

Author

Commented:
Messenger already off

Author

Commented:
does sfc display anything when it finishes?  went back to machine and nothing was there regarding sfc completion?

Author

Commented:
Blackworm came up on an alert when I went to download Ewido.  AVG has apparently missed it.

Running Symantec fix tool now, will advise.

Top Expert 2005

Commented:

Author

Commented:
Well tried those, and also went to symantec and what ever it is is making Symantec ID my explorer as an older version of Explorer.

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Top Expert 2007

Commented:
Can we please look at your Hijackthis log?

Please download HijackThis 1.99.1
http://www.cyberanswers.org/forum/uploads/HijackThis1991.exe
Open Hijackthis, click "scan and save a logfile" don't fix anything yet, just upload the logfile created, go here and paste your Hijackthis log, http://www.rafb.net/paste/
then at the bottom left corner click "paste"
Copy the address/url and post it here:

Or copy and paste the log at;
http://www.hijackthis.de/ 
and click "Analyse", "Save".  Post a link to the saved list here.
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Top Expert 2007
Commented:
I can't see anything wrong with your Hijackthis log. But sometimes malware doesn't show up in HJT log and that's when it's hard to find the caused.

You are still having Blackworm popups right?
And you don't have blackworm?
And your log certainly doesn't have vundo either.


Do you have "ContextPlus" listed in your Add/Remove programs list?

See if these diagnostic tools reveals anything:
Please download Silent Runners.
http://www.silentrunners.org/Silent%20Runners.vbs
* Save it to the desktop.
* Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
* You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
* Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and upload the logfile created, go here and paste your log, http://www.rafb.net/paste/
then at the bottom left corner click "paste"
Copy the address/url and post it here:

*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.

Download and save blacklight to your desktop.
http://www.f-secure.com/blacklight/try.shtml
Doubleclick blbeta.exe, accept the agreement, click scan > next.

You'll see a list of all the items it found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (where xxxxxxx represents numbers). The application finds both bad files and legitimate ones such as "wbemtest.exe", so don't choose the rename option yet! Copy and paste the log it generated in your next reply.
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Top Expert 2007

Commented:
It could also be an apropos. Apropos doesn't show up in Hijackthis log and it triggers popups too. Just something you can eliminate :). doesn't hurt to run it even if you don't have apropos.

Please download AproposFix from here:
http://swandog46.geekstogo.com/aproposfix.exe
Save it to your desktop but do NOT run it yet.

Reboot your pc to Safe Mode.

Once in Safe Mode, please double-click aproposfix.exe and unzip it to the desktop.  Open the aproposfix folder on your desktop and run "RunThis.bat".  Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the "log.txt" file in the aproposfix folder.

Author

Commented:
Thanks, I did not see anything either.  No pop ups lately since I startded byut nothing has been removed.  There has to be something because I remmeber this sometime back especially when you cannot run NAV scan from the web, it Iidentifies  wrong IE version.

Author

Commented:
Anyone know what would keep Symantec online scanner from running.  It gives me an error thast active x etc must be enabled, it is.  I have followed Symantecs instructions.

It tells me that IE 5 or 6 must be installed and that Active X must be enabled, and they are.

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Top Expert 2008

Commented:
Some recent IE updates affected ActiveX.  Here are the fixes

Must enable ActiveX Control
http://www.internetnews.com/xSP/article.php/3588546

IE October Update Affect ActiveX. Here is fix.
http://patch-info.de/IE/Downloads/OLEfix.zip 

ActiveX Control not load as expected in Internet Explorer
http://support.microsoft.com/kb/909889/

Author

Commented:
war1

Did not work.
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Top Expert 2007

Commented:
Can't see anything wrong in Silent Runner's log.

Try Blacklight to eliminate rootkits:
Download and save blacklight to your desktop.
http://www.f-secure.com/blacklight/try.shtml
Doubleclick blbeta.exe, accept the agreement, click scan > next.

You'll see a list of all the items it found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (where xxxxxxx represents numbers). The application finds both bad files and legitimate ones such as "wbemtest.exe", so don't choose the rename option yet! Copy and paste the log it generated in your next reply.


CERTIFIED EXPERT

Commented:
G'day,

You should try a system file check which will verify that your system's critical files are Ok.

usage --  sfc /scannow

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx

http://www.petri.co.il/what's_system_file_checker.htm

OziOi. Ian.

Author

Commented:
Yes I did.  See first post.
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