i got a problem with a customers laptop. he has brought it in with two batteries and both do not hold a charge.he told me that he bought it off somebody else and the person said the powerchip was not functioning correctly. i looked at apple website and other resources on ways to reset the powerchip memory and still no luck. is there something specific i need to do or could it be that both batteries are dead?
im fairly new to apple stuff and don't know where to really start. the laptop does detect the battery but strange thing is that up on top where the battery widget is, it keeps showing a battery sign with a "X" in it then it shows one with a charging sign in it.as if it was detecting then drops it then detects again.
the percentage stays at 0% all the time