I have a client who clicked on a link when told he had Spyware on his PC.  He paid for MalwareWipe with a Credit Card, downloaded it, and installed it.

I believe this is useless software and he has been duped into paying for it.  Do you recommend getting it off his computer, and are there risks to his Credit Card (should he cancel it??).

Many thanks for your help, Gail
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

How to clean your system from Malware & Viruses

How to use Hijackthis
MalwareWipe is Adware in itself. She should get rid of it straightaway.
Post the link of a Hijackthis log.

Please download HijackThis 1.99.1
Open Hijackthis, click "scan and save a logfile" don't fix anything yet, just upload the logfile created, go here and paste your Hijackthis log,
then at the bottom left corner click "paste"
Copy the address/url and post it here:

Or copy and paste the log at; 
and click "Analyse", "Save".  Post a link to the saved list here.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GAILBAKERAuthor Commented:
Thanks for this.  Are there any security problems re having used his Credit Card to pay for the MalwareWipe program (apart from just losing his money), i.e. should he cancel his credit card?

Yes there are! If you paid over their site, then you've most probably lost some
more $ from your cc. Never give out your personal data, especially data from
the credit cards on the sites that are not trusted. You can check if the site is
trusted by asking for example or similar.

Simply cancel the credit card or replace it with a new one.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.