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jlovie@beta

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Unable to access BT FTP Server

Since Friday I have been unable to connect to the BT server ftp.btinternet.com to upload to my webspace

I use WS_FTP & have not changed any settings.
I have tried disabling Anti-virus & Firewall

Can someone who has an account with BT check to see if they can connect & confirm if the problem is at the BT end or on my PC ?

Thanks
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Deepak Vasudevan
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jlovie@beta

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Error : Connection failed ftp.btinternet.com - connection timed out

It has worked for a while, but it's not working when I tried just now

I can ping the server OK

I tried tracert & some stages are timing out

>>
Tracing route to ftp.btinternet.com [194.73.73.119]

over a maximum of 30 hops:



  1    15 ms    16 ms    14 ms  esr4.edinburgh5.broadband.bt.net [217.32.78.143]

  2    15 ms    15 ms    16 ms  217.32.78.30

  3    17 ms    16 ms    16 ms  217.41.218.5

  4    15 ms    16 ms    15 ms  217.41.174.142

  5    16 ms    16 ms    15 ms  217.41.174.54

  6    16 ms    66 ms    16 ms  217.32.0.113

  7    15 ms    15 ms    16 ms  core2-pos5-0.edinburgh.ukcore.bt.net [194.72.17.185]

  8    20 ms    26 ms    21 ms  core2-pos1-2.birmingham.ukcore.bt.net [62.6.204.53]

  9    26 ms    26 ms    26 ms  core2-pch4.reading.ukcore.bt.net [62.6.204.138]

 10    25 ms    25 ms    26 ms  62.6.204.157

 11    26 ms    25 ms    26 ms  interconnect5-pos8-0.ealing.fixed.bt.net [194.72.9.246]

 12    29 ms    27 ms    26 ms  inh3cs02-452.imsnet3.btopenworld.com [213.1.119.150]

 13     *        *        *     Request timed out.

 14    29 ms    25 ms    26 ms  213.1.120.214

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17    31 ms    31 ms    31 ms  ftp.btinternet.com [194.73.73.119]



Trace complete.
>>

I'm not familiar with the workings of FTP, but the traceroute would seem to indicate problems - would I be right in thinking this?
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periwinkle
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Possibly.

Your best bet would be to Contact BT and to ask them if there is a problem!
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jlovie@beta

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Tried that, they said they'd fixed it
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periwinkle
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Call back and ask them to traceroute back to you.  Explain what you see when you traceroute to them.  It sounds like there's a hop that is amiss somewhere in there.
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Thanks for all the help, I now have a bit better understanding of how it all works & how ti run tests.

I seems to be working again & while I was connected I did a treceroute & got the same results.

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sk33v3
Just to give a little better of an idea of exactly how tracert works. Tracert sends out ping packages and changes the TimeToLive value slowly incrementing it from 1 to X. Where X is the number of hops it took to finally reach its destination. So just because there is no response from a hop doesn't mean much other than that hop does not respond to ping packages.