Unable to access BT FTP Server

Posted on 2006-04-02
Last Modified: 2013-12-24
Since Friday I have been unable to connect to the BT server to upload to my webspace

I use WS_FTP & have not changed any settings.
I have tried disabling Anti-virus & Firewall

Can someone who has an account with BT check to see if they can connect & confirm if the problem is at the BT end or on my PC ?

Question by:jlovie@beta
    LVL 15

    Assisted Solution

    What is the error message that you are encountering?

    Did you also try with commandline FTP or LeechFTP which can give full diagnostic information also.

    Did you ascertain the traceroute or Internet Connection speed at the time of your connection?

    Author Comment

    Error : Connection failed - connection timed out

    It has worked for a while, but it's not working when I tried just now

    I can ping the server OK

    I tried tracert & some stages are timing out

    Tracing route to []

    over a maximum of 30 hops:

      1    15 ms    16 ms    14 ms []

      2    15 ms    15 ms    16 ms

      3    17 ms    16 ms    16 ms

      4    15 ms    16 ms    15 ms

      5    16 ms    16 ms    15 ms

      6    16 ms    66 ms    16 ms

      7    15 ms    15 ms    16 ms []

      8    20 ms    26 ms    21 ms []

      9    26 ms    26 ms    26 ms []

     10    25 ms    25 ms    26 ms

     11    26 ms    25 ms    26 ms []

     12    29 ms    27 ms    26 ms []

     13     *        *        *     Request timed out.

     14    29 ms    25 ms    26 ms

     15     *        *        *     Request timed out.

     16     *        *        *     Request timed out.

     17    31 ms    31 ms    31 ms []

    Trace complete.

    I'm not familiar with the workings of FTP, but the traceroute would seem to indicate problems - would I be right in thinking this?
    LVL 15

    Expert Comment


    Your best bet would be to Contact BT and to ask them if there is a problem!

    Author Comment

    Tried that, they said they'd fixed it
    LVL 15

    Expert Comment

    Call back and ask them to traceroute back to you.  Explain what you see when you traceroute to them.  It sounds like there's a hop that is amiss somewhere in there.
    LVL 9

    Accepted Solution

    jlovie from the looks of your tracert I see no problems. the fact that 2 hops did not respond to the tracert is nt suprising. They are probably firewalls and/or routers. Now the error you indicated is an error actually connecting to port 21(ftp) . I tried to connect to it on my end but also failed. Now after having failed to connect there I suspect they have a firewall blocking ftp connections somewhere. This firewall could be a software or hardware firewall. Now when I browsed to their web-site it looks like alot of their stuff has moved to Yahoo. Maybe the FTP ability has been revoked.

    Author Comment

    Thanks for all the help, I now have a bit better understanding of how it all works & how ti run tests.

    I seems to be working again & while I was connected I did a treceroute & got the same results.

    LVL 9

    Expert Comment

    Just to give a little better of an idea of exactly how tracert works. Tracert sends out ping packages and changes the TimeToLive value slowly incrementing it from 1 to X. Where X is the number of hops it took to finally reach its destination. So just because there is no response from a hop doesn't mean much other than that hop does not respond to ping packages.

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