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Exchange Activesync

Posted on 2006-04-02
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Last Modified: 2008-01-09
We currently moved our exchange server(domain controller) to our data center. Since the move ActiveSync on my windows mobile phone has stopped working. When i manually activesync, i get this error:

your account in microsoft exchange does not have permission to synchronize with the current settings - support code 0x85010004

There is no information available in the logs on the server. Also, when i run https://servername/oma i get the following error

  A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.

Any ideas?
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Question by:damehta
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LVL 104

Expert Comment

by:Sembee
ID: 16355320
Variations of this error have come up before.
Take a look at these questions, particularly the troubleshooting steps I described:
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21752093.html
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21775443.html

Also look at the virtual directory settings that I have outlined in this question, and ensure that they are correct.
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21798106.html

Simon.
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Author Comment

by:damehta
ID: 16355398
I looked through those articles prior to posting this. I also looked up microsoft kb article 818486.

Now when i try to login to https://servername/oma i get the following error:

A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.

and it goes to the link:

https://adi107/oma/(qsxk44ewdye4pt45sit3jaut)/oma.aspx
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LVL 104

Expert Comment

by:Sembee
ID: 16355553
OMA caches errors - so if you have received an error once, you will continue to receive it. You need to press OK or home on the error screen before things will settle down - especially if you have made any changes.

Simon.
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Author Comment

by:damehta
ID: 16373074
Now when i try to connect to https://servername/oma, it asks me for login information. After that it comes up with page cannot be found error.
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Expert Comment

by:Sembee
ID: 16373105
When you sign in, do you use username/password or domain\username and password, or something else?

Simon.
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Author Comment

by:damehta
ID: 16373788
domain\username and password
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LVL 104

Expert Comment

by:Sembee
ID: 16382322
Is it writing anything in to the event log at that time?
Its odd that it lets you authenticate, then throws back a page cannot be found error.

That doesn't even sound like it was a permissions problem - there have been a series of forbidden or access denied errors on this process recently.

Simon.
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Author Comment

by:damehta
ID: 16384319
Doesnt write anything in the event logs, it is almost like IIS does not where to go after the authentication.
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LVL 104

Expert Comment

by:Sembee
ID: 16385116
Two things spring to mind with a blank page.

1. The application pools aren't set correctly.
2. Something is wrong with the .net framework.

I am of course skipping the obvious points that the account is enabled for this type of access and all the remote options are set in ESM, Global Settings, Mobile Services.

Simon.
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Author Comment

by:damehta
ID: 16385916
Yes all of those are checked and setup. As for the application pools, what is a good test to verify the settings?

Also, for the .NET framework?
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LVL 104

Expert Comment

by:Sembee
ID: 16386328
I have a reference installation of Exchange at home - out of the box, no configuration changes.

For Exchange-Server-ActiveSync it should be ExchangeApplicationPool
For OMA is should be ExhcnageMobileBrowseApplicationPool

with regards to .net - if you have multiple versions of .net installed, make sure that those directories are configured to use version 1.1 - not 2.0.

Simon.
0
 

Author Comment

by:damehta
ID: 16386522
For Exchange-Server-ActiveSync it should be ExchangeApplicationPool - is the setting
For OMA is should be ExhcnageMobileBrowseApplicationPool - is the setting

http://support.microsoft.com/kb/818486/en-us, based on the KB article

There are 2 directories for .net on the \windows\microsoft.net\framework directory of which i registered v1.1.4322 and allowed it in IIS web extensions as well. After that it give me a '  A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.'
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Author Comment

by:damehta
ID: 16388841
This is the error which shows up in the event viewer when i try to access https://servername/oma. This may help

An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Accepted Solution

by:
Sembee earned 375 total points
ID: 16390481
Any restrictions on the /oma virtual directory? IP address restrictions I specifically thinking of.

This is the official article on the error message: http://support.microsoft.com/default.aspx?kbid=817379
The cause is down to FBA, SSL on the same web site as OMA/EAS. However I have been able to deploy all of those features by changing some authentication settings.

Simon.
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