MS defender detected it but couldn't remove it

Hi all

I just ran MS Defender and it found something,I checked remove all and it said action failed
but I should remove this immediatly:

C:\systemvolumeinformation\-restore{93E92BA8-09C7-4DE1-9B39-8FE34AC0FD1A}\RP390\A0029859.EXE->(WISE0009)

any ideas on what it is and how to get rid of it?

thanks

lneilson
lneilsonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

masnrockCommented:
It found something in a backup of your system settings, files, etc. But you cannot access that by default.

Turn off System Restore then try to clean again. Also, you should try running another scan with the computer started in Safe Mode.

It's a trojan of some sort... but cannot really tell you which one based on the data you've given.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ggunnigleCommented:
What masnrock said should work - turning off System Restore pretty much deletes all the restore points. Running the scan again is a good idea to ensure complete cleansing of the virus/spyware from whatever "remnants" might exist of the Restore archives.

In my experience, Windows Defender has difficulty removing an infected file from an archive. Restore Points are archives, but there are other archives where you can open them (if you have the right software) and delete the problem file without deleting the entire archive, which might be something necessary or useful.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
OS Security

From novice to tech pro — start learning today.