Outlook 2003 Not Responding

Posted on 2006-04-02
Last Modified: 2010-04-08
I have a user that is using a Cingular Edge Card for internet connection.  He can send and receive Email fine.  However, when he is connected to the edge card and tries to open an attachment (small or large), Outlook 2003 goes to not responding.  While Outlook 2003 is doing this, if he disconnects from the Edge card the attachment opens correctly.  I am confused on what might be causing this since other users of Edge cards in the office are having no issues.  The Email accounts are POP3.
Question by:dhathsato
    LVL 97

    Accepted Solution

    Greetings, dhathsato !

    1. Right click on the attachment and safe it as a file in a location.  Then open from that location.

    2. Check if antivirus email check is slowing receiving.  Disable it.

    3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

    4. Check if an addin is interfering. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    5. Since this is the only user having the problem, create a new Outlook profile.

    Best wishes!

    Author Comment

    I tried all the steps above and still the problem persists.  I have not tried to uninstall and reinstall, hoping that is a last resort if their are not anymore suggestions.  Thanks,
    LVL 97

    Expert Comment

    dhathsato, any update?  Did reinstalling Outlook fix the problem for you?

    Author Comment

    The user is currently out of the office, but will give it a shot when he gets back in.  Thanks for your advice, it helped out on another issue.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now