Beyond Remote ( URGENT )

Hello everybody!

I use Beyond Remote to control some other computers , i have a little problem .. The problem is that --> i have 2 friends that they use the same ISP adsl modem ... the same OS .. and in the 1 of my 2 friend i cannot connect using Beyond Remote .. i dont understand why .. can you help me pls ?
KingSencatAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Craig321Commented:
Have the set it up identically?

Craig.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
KingSencatAuthor Commented:
YES SIR
jburgaardCommented:
look for protecting programs like zonealarm
SolarWinds® IP Control Bundle (IPCB)

Combines SolarWinds IP Address Manager and User Device Tracker to help detect IP conflicts, quickly identify affected systems, and help your team take near instantaneous action. Help improve visibility and enhance reliability with SolarWinds IP Control Bundle.

KingSencatAuthor Commented:
No its not this ..... My 2 friends they got Windows XP SP2 formated and installed clean windows without any anti-virus or firewall ... i was send to them to setup beyond remote and in my friend pc 1 it didnt work . i cannot connect at him ... and my 2 friends use SAME ISP adsl modem
KingSencatAuthor Commented:
Hello experts!

1PC = ME
2PC= MY FRIEND

1PC internet connection= ADSL MODEM / INTERNAL & EXTERNAL IP IS NOT THE SAME /
2PC internet connection= MODEM 48KB / INTERNAL & EXTERNAL IP IS THE SAME /

I have found Beyond Remote and i was test it to my friend pc who he use a modem connection 48kb and it was working fine! .. we try to connect from the 2pc to the 1pc using my external ip and it was not working .. thats why because My internal ip is 192.168***** and my external 83.168.4*****  this is cause all this problem and my friend cannot connect at me ? please help me urgent! thanks.
scrathcyboyCommented:
The fact that they have same ISP and same windows setup is irrelevant.  ADSL assign different "vitrual" IP to each modem on the ADSL head end, so as far as QWest or whoever give their ADSL service, these two people are different IPs if they are on different modems.  What is probably the case is that one person has paid for "real IP number" and the other has not.  Usually ADSL does not provide a real IP number for you to connect to, unless you pay them for it.

Have them check these free services to get a DNS listing for their IP number, they are all free services.  YOu cannot do this in a rush, it might take 2 days to get it working right, you MUST have patience, it takes 30 hours for DNS to propagate around the world, you can be in a panic, but it doesnt speed up the net.

www.no-ip.com
www.thefreecountry.com
www.dnsexit.com
www.zoneedit.com
www.dynip.com
RiceyRiceCommented:
It probably comes down to needing to forward the necesary ports on the 1PC side of things. I am not familiar with Beyond, but other Remote Access solutions (Windows RDP, PC Anywhere) require particular ports to be forwarded through the firewall/router. I will search around for some more info on the BR software.  In the meantime check their support site or forums for inbound TCP ports.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking

From novice to tech pro — start learning today.