?
Solved

Adobe Acrobat Install error 1714

Posted on 2006-04-02
5
Medium Priority
?
4,226 Views
Last Modified: 2008-04-19
I have a Windows XP machine, running fine in all aspects, but Adobe Acrobat Reader just will not install.
Starts to then stops and says Previous Version of 7.0 can not be uninstalled Error 1714.
there are no installations showing in Add/Remove Programs
Any ideas?
0
Comment
Question by:jimmysupport
  • 3
  • 2
5 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 1000 total points
ID: 16356671
Greetings, jimmysupport !

See if you can use Windows Installer cleanup utility to uninstall Adobe Reader 7.
http://support.microsoft.com/default.aspx?kbid=290301

If no joy, you need to remove the old fashion way.  Delete the Adobe Program Files folder. Do a search in all folders for Adobe and delete.  Do a search for Adobe in registry and delete.

When you install again, make sure antivirus, antispyware, and firewall programs are disabled.

Best wishes!
0
 

Author Comment

by:jimmysupport
ID: 16356947
I have done that, someplace i am missing something.
I just bought one of those registry gizmos...someplace on this site someone said it would work.
Worth 30 bucks to try it.
0
 
LVL 97

Expert Comment

by:war1
ID: 16356993
jimmysupport,

You have used the Windows Installer cleanup utility to uninstall Adobe Reader?

If so, see the 4 proposed solutions here to remove Adobe Acrobat program
http://www.adobe.com/support/techdocs/320310.html
0
 

Author Comment

by:jimmysupport
ID: 16357109
I had looked for all folders with Adobe, where I knew they would be...I had NOT done a search as you suggested.
When I did that I did find some more folders. I deleted them.
Ran MS RegClean and the gizmo I bought...Registry Mechanic.
And tried again...no luck...BUT it went just a little further and allowed me to see the Application Key it was looking at when it stopped.
AC76BA86-7AD7-1033-7B44 and a few other numbers, but those are the ones I searched for in the Registry.
Found them and deleted the key.
Opened IExplorer emptied the cache and off-line content.
and tried again. Whamo- it worked.
Thanks WarMan
0
 
LVL 97

Expert Comment

by:war1
ID: 16357118
You are welcome, j8mmysupport !
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
MSSQL DB-maintenance also needs implementation of multiple activities. However, unprecedented errors can hamper the database management. In that case, deploying Stellar SQL Database Toolkit ensures fast and accurate database and backup repair as wel…
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question