Cannot send word attachments from thunderbird

Hi everyone,

A client of mine using Mac OSX with all updates cannot send word documents as attachment. Indeed the documents is set as attached by thunderbird, but when the recipient recieves the email, it is impossible to read or open the attachment. I t appears as ????????? (question marks within the text core) and therefore cannot be open while the email client or webmail shows up an attachment.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
P.S. also make sure the attachment name ends in ".doc" for Word documents.
Here is yet more information:

If none of the above solves the problem, suggest the client switch from Thunderbird to with comes with OS X.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple Networking

From novice to tech pro — start learning today.