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SBS 2003 Companyweb links pointing to old public IP address......

Hi this is my first question so if I do something wrong then bare with me and give me some guidance. i.e how many points to award.

OK well it is like this. I have a client with SBS 2003, they have recently had their public IP address changed through a change in ISP.

All remote access was attained through connecting to www. then access companyweb.

Since the public IP change they have been able to access the first page of companyweb after authenticating which is correct, However when a link is activated on the front page it tries to resolve to the old public IP address.

I have checked MX records all OK
Re-created links
ran flushdns etc. I have read lots about similar problems on this site but nothing that is exctly the same.
Re-loaded forward and reverse lookups


I am thinking that it is a caching issue but I thought it would have dropped the address by now (3weeks) also after flushing DNS etc.

I can access each service by using "http://{NEWPUBLICIP}/exchange" for example

I hope I have supplied sufficient information and that I am clear, if not then I will reply ASAP for additional info requests....
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digitechit
Asked:
digitechit
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1 Solution
 
SaineolaiCommented:
When you click on the link, from the front page what is the DNS name that the link contains.  This DNS name needs to be updated with your ISP for it to resolve correctly.  You might see the name in the bottom status bar in internet explorer if you hover the mouse over the link.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Please post an IPCONFIG /ALL from your server which will help in determining how to help you.

Jeff
TechSoEasy
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digitechitAuthor Commented:
I will have this info ASAP I am on another job at the minute. THX for your reply
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digitechitAuthor Commented:
IPCONFIG /ALL

Windows IP Configuration

   Host Name . . . . . . . . . . . . : mg02
   Primary Dns Suffix  . . . . . . . : [domain].local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : [domain].local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : BCM5703 Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-11-0A-A0-F0-AC
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.1.10.21
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.1.10.15
   DNS Servers . . . . . . . . . . . : 10.1.10.21
   Primary WINS Server . . . . . . . : 10.1.10.21



The info bar at the bottom right, I get:

http://81.109.***.**/tsweb/default.htm?autoconnect=1
http://81.109.***.**/clienthelp/default.htm
etc etc......

81.109.***.** is the old public IP address of their broadband previous ISP. This worked just fine.



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SaineolaiCommented:
I would suggest that you run the Configure Internet and E-Mail wizard from the server management console.  You can go through the wizard and not make any changes by canceling on the last page.

On the certificate page, can you confirm whether the old ip address is used as the certificate or a hostname?   The certificate assigned to the companyweb for external access should be a full qualified dns name.
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digitechitAuthor Commented:
I ran through and cancelled before completing.

The certificate appears to be a webserver name www.[domain].com
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SaineolaiCommented:
Can you examine the publishing rules in the ISA Management console to see if the old IP address is used?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Why did you cancel before completing the CEICW (Configure Email and Internet Connection Wizard)?  That will certainly be one way to resolve your problems.

However, i'm a bit confused by:
>>>"All remote access was attained through connecting to www. then access companyweb."

Generally, remote access is gained through https://<publicIP>/remote

If you want to have access gained through https://mg02.domain.com/remote instead, you need to have the new ISP enter this FQDN (mg02.domain.com) in the public DNS zone file.

http://sbsurl.com/net101 will give you a good overview of these concepts.

Jeff
TechSoEasy
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digitechitAuthor Commented:
I do not have access at the moment so will gain any info requested tomorrow A.M.

Till then here are some answers I can give you...

1.   The reason I cancelled was because It was a suggestion to gain some information.. "by Saineolai" I will follow instruction to the letter otherwise it could fall around my ears LOL....

2.   Quote "However, i'm a bit confused by:"
>>>"All remote access was attained through connecting to www. then access companyweb."

What I meant was www.[domain].com from a remote location would be resolved to the clients server IP. You would get a log in dialogue. Once logged in you would see the company first page. There are company photo's and documents etc which are accessible, However the links to OWA, Remote desktop, Clienthelp do not work. When I hover over with the mouse I get a link to the relative resource in the info bar bottom left which contains the old public IP address. This is my issue. I personally believe it is an internal issue "famous last words probably wrong" but do not understand DNS nor SBS 2003 well enough to diagnose.

3.   Generally, remote access is gained through https://<publicIP>/remote

The client has always used the method that I indicated above through their company URL. At present they are using the method you mentioned to access the necessary resource but it is not ideal.


Thanks again your input is greatly appreciated.

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The page you are referring to is the default IIS page which has the following:

Welcome to Windows Small Business Server 2003
 To get started, click a link.


  My Company's Internal Web Site
 Collaborate and share documents on your company's internal Web site.
   
  Network Configuration Wizard
 Join a client computer to the Windows Small Business Server network.
   
  Remote Web Workplace
 Connect to the Windows Small Business Server network over the Internet.
   
  Information and Answers
 Learn more about Windows Small Business Server.
   
 
It's really not ideal to have this page open to the public.  Remote Web Workplace is MUCH MORE SECURE than having these items open.  I'd recommend that they only use RWW.  If you want to have their FQDN just go to RWW, then you will need to create some kind of redirect in either IIS or at the ISP that hosts the DNS.

More info on RWW:  http://sbsurl.com/rww

FYI, when you DO run the CEICW, it will rebuild the page with the wrong IP addresses.

Jeff
TechSoEasy
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digitechitAuthor Commented:
Great info, I will hoist on board. I will report back in the morning.

Much obliged to ya!

Night all
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digitechitAuthor Commented:
Hi I have run CEICW

I now have a different page with the following

Welcome to Windows Small Business Server 2003

My Company's Internal Web Site
Network Configuration Wizard
Remote Web Workplace
Information and Answers

On this initial Page

I can only access RWW.

nor can I access Company's Internel Web Site, the info bar link is http://companyweb/ which is never going to connect to anything. (anyone know any good sources where I could learn about administering the internal website?)

When logged into RWW and try to access company's internal website it does not connect

I will try to encourage them to use RWW but they will still require Internal website any ideas?

I cannot locate ISA BTW. Does not appear to be installed. Looked in admin tools etc.....




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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
http://companyweb/ will DEFINITELY connect to Sharepoint internally... that's the proper link!

You would know if ISA is installed... it's a separate server just like Exchange.

So, open the Server Management Console > Advanced Management > Internet & Information Services > Web Sites

Do you see a site for companyweb?  (By default there should be FOUR web sites -- Default Website, Microsoft Sharepoint Administration, Sharepoint Central Administration, Companyweb).  Please let me know if those are there or not, and make sure that they are all running.

Jeff
TechSoEasy

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digitechitAuthor Commented:
Companyweb connects internally but not from RWW.

ISA Server is not installed.

All 4 websites are present and running

All IP unassigned apart from Companyweb which is Server private IP.

There is also a 5th which is Quarantine Digest for Sophos Pure Message.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Does Companyweb show both ports 80 and 444 and have a host header value of companyweb?
Does Default Website show both ports 80 and 443?

Also, check your DNS server settings to be sure that there is a CNAME record for companyweb pointing to mg02.domain.local.

If you change any of these things, rerun the CEICW and test again.

Please test https://mg02.domain.local/remote to see if you can connect to RWW internally and go through it's various menu items.

Then you can try to connect remotely to RWW.

Jeff
TechSoEasy
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digitechitAuthor Commented:
Yes Company web shows ports 80 and 444
Yes Default Website shows ports 80 and 443

Yes there is DNS setting in forwarders for

domain.local Forwarder
Alias companyweb
FQDN companyweb.domain.local
FQDN for target host Mg02.domain.local

there is also in domain.com forwarder

alias www
FQDN www.domain.com
FQDN for target host www.domain.local

Should there be one for companyweb.domain.com? or am i jumping the gun?

OK I can run RWW successfully Internally and Externally, However the links on the right hand side still point to the old public IP

http://81.109.***.**/tsweb/default.htm?autoconnect=1
http://81.109.***.**/clienthelp/default.htm

Your help has been greatly appreciated and although my initial question has not been resolved you have provided me with lots of useful info and given a better option for my client to work remotely. Therefore I would like to award the points offered. However, if I can get to the bottom of the original problem of the links and where they point I would happily double the points.

Some guidance as to how I should carry on from here would be appreciated, regarding awarding points etc.

Do I carry on with this Thread as is until you get fed up or do I award points for your work already. I don't want this issue to drag on forever, I am happy with where I am at present but don't want the issue to compound later and create more problems.

Thanks Andy
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digitechitAuthor Commented:
NOTE TO ABOVE POST

OK I can run RWW successfully Internally and Externally, However the links on the right hand side still point to the old public IP

http://81.109.***.**/tsweb/default.htm?autoconnect=1
http://81.109.***.**/clienthelp/default.htm

Obviously I mean when I use Companyweb, even internally.......
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Actually, your FORWARDERS entry should ONLY have ONE entry for "All Other DNS Domains", and then the two IP's from your ISP.

The concept here is that you want all internal requests to be resolved by your SBS's DNS Server and anything for the outside to get pushed to your ISP for resolution.  Since you have all those entries it seems as though you have modified the default settings which is why you are now having problems getting these things to resolve.  

Get rid of all those forwarder entries and run the CEICW again to make everything right.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
FYI,
>>>"Some guidance as to how I should carry on from here would be appreciated, regarding awarding points etc.

>>>Do I carry on with this Thread as is until you get fed up or do I award points for your work already. I don't want
>>>this issue to drag on forever, I am happy with where I am at present but don't want the issue to compound later
>>>and create more problems."

As long as we stay on-topic with your initial question, then it should stay with the initial thread.  If the topic tangents off to a different issue, then you should post an additional question specific to that issue.  But, that hasn't really happened here.

You can always increase the point value to the maximum of 500 points.  When you ACCEPT an answer you will also have an opportunity to give a GRADE (A, B, C -- although a C is only given when an expert doesn't respond to any followup information you provide).  Giving an A will actually multiply the points x4, so that a 500pt question will actually provide 2000 points to the expert.  Giving a B will provide x3 points, etc.

You should not ACCEPT an answer until you are actually provided an answer for the initial question -- or are told that one does not exist, which is always possible.

Jeff
TechSoEasy
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digitechitAuthor Commented:
Thanks for that, I will post back soon.....
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digitechitAuthor Commented:
TY I have made some headway in this and will get back soon.....

I think I may have solved my problem....

Your input has been invaluable....

Andy
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digitechitAuthor Commented:
Hi sorry about the delay getting back. I have sorted that problem using this URL below which allows you to physically change the destination of the links manually.

http://companyweb/Lists/Links/AllItems.aspx 

You mentioned that an answer should not be accepted until an answer is given that sorts the issue or one is not available, however you have helped lots and I would still like to award points as you have helped in many other areas.

How do I do this correctly?

Andy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well... now it's becoming a bit clearer!

You see, your initial question was REALLY CONFUSING.  Because I don't know who initially configured this server, but I would have NEVER guessed that you were REALLY referring to the "companyweb" (which is actually a SharePoint page) when you stated, "All remote access was attained through connecting to www. then access companyweb."

While this may sound silly... (that I didn't think you meant what you said you meant), it's because often, folks will think the "Welcome to Small Business Server 2003" page is the "companyweb".  It could have also been interpreted that you were IN FACT accessing the "Welcome to Small Business Server 2003" page, and then clicking on the "My Company's Internal Web Site" link to access companyweb.

But for the life of me, I thought all along that the links you were talking about having problems with were those on the "Welcome..." page, which both of us had listed above as:
 
 My Company's Internal Web Site
 Collaborate and share documents on your company's internal Web site.
   
  Network Configuration Wizard
 Join a client computer to the Windows Small Business Server network.
   
  Remote Web Workplace
 Connect to the Windows Small Business Server network over the Internet.
   
  Information and Answers
 Learn more about Windows Small Business Server.

Although some of these links are similar, I would have NEVER guessed that you were referring to the LINKS Web Part on the Companyweb Home Page which lists:
  Information and Answers  
  Remote E-mail Access  
  Remote Server Management

The reason for this is that the "Welcome" page utilizes "Smart Navigation".  Which allows the links on that page to change depending on how it's accessed.  To see what I mean, on your server, open http://localhost and hover over the links to see that the bottom one will be http://localhost/clienthelp.  But if you instead open http://servername
which gives you the exact same page, the bottom link will now be http://servername/clienthelp.  Which means that if you accessed this page externally with the external IP address, the link would show as http://<externalIP>/clienthelp

Being aware of this behavior... I could only think that somehow the smartnav had gotten screwed up and these links weren't changing correctly.

So, when you finally got to specifically saying, "The links on the right" along with speficying:

http://81.109.***.**/tsweb/default.htm?autoconnect=1
http://81.109.***.**/clienthelp/default.htm

It didn't occur to me that you had meant the Sharepoint Links List all along!  Whoever configured these to begin with manually changed those links.  They are NOT designed to be used externally because these links are provided on the MAIN menu of Remote Web Workplace... with the correct URL.  The default configuration for the links within the SharePoint Companyweb is http://servername/etc.... NOT the External IP Address.

Since you are probably charging this client for your "knowledge" of Small Business Server and it's components, I'd suggest that you do a bit of a crash course by reading Harry Brelsford's SBS Best Practices Book (http://sbsurl.com/best).  It's probably the best way to get your arms around all of this stuff.  It also does include a chapter on how to manage an duse SharePoint... but you should also use the SharePoint Administrator's Guide:
http://go.microsoft.com/?linkid=3947117

I hope all of this makes sense to you... because it finally does to me!

Finally, you can award points however you feel is appropriate.  You just need to click on the "Accept" button for the response you feel provides the best answer.

Jeff
TechSoEasy
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digitechitAuthor Commented:
Thanks,

but sorry I was misleading, I do know I am a little out of my depth with certain aspects of SBS 2003 especially when it comes to trouble shooting. I am actively doing something about this by arranging a structured course. It would be impossible to support a client system relying upon you guys who do an excellent job here, it is also not very professional.

I would also like to add (not being funny here BTW) that I am not charging my client for this service. I believe in being fair, my lack of knowledge put me in this position therefore I would not expect them to pay for that. I have looked at this episode as an education. My client does understand my position regards to SBS and appreciated being told when we took on the system. After a year of support given this is the first problem that lingered so not too bad.

Anyway I am sure I will be back with more questions,  don't run away too quickly LOL till then CYA!!
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I would HIGHLY suggest that instead of a structured course, that you install and use SBS yourself!  If you aren't already a Microsoft Partner, get yourself registered and order the Action Pack for $299.00 so you can have the software.

Jeff
TechSoEasy
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