IExplorer.exe - Application Errors; Internet only programs causing errors when you hit the Red X

Hey All -

Our field base user is getting these errors whenever he utilizes something specifically that requires an internet connection:

Hitting the RED X on Internet Explorer:
---------------------------
IEXPLORE.EXE - Application Error
---------------------------
The instruction at "0x02106c78" referenced memory at "0x02133b8c". The memory could not be "read".

Click on OK to terminate the program
---------------------------
OK  
---------------------------
Hitting the RED X on Outlook:
OUTLOOK.EXE - Applicaton Error
The instruction at "0x01c6678" referenced memory at "0x01c93cdc". The memory could not be "read".

Click on OK to terminate the program
---------------------------
OK  


We have ran all windows updates and office updates (after this started to happen to see if that would fix it) and we have uninstalled all programs that were recently installed, even those installed and working properly before these errors would pop up.

What are they and how do we fix them?
pstiffsaeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

CallandorCommented:
You may have bad RAM, a bad Windows driver, or even a virus or spyware.  Test the RAM with the diagnostic program at www.memtest.org.  Check if a non-Windows OS like Knoppix exhibits similar symptoms, which will tell you if if's Windows driver.  Run an antivirus and spyware checking program to eliminate that.
0
pstiffsaeAuthor Commented:
which is the more likely cuplrit?
0
CallandorCommented:
It's hard to say, but I would investigate the free solutions first (ie, antivirus and antispyware programs).  The Knoppix CD is also free to download.
0
What were the top attacks of Q1 2018?

The Threat Lab team analyzes data from WatchGuard’s Firebox Feed, internal and partner threat intelligence, and a research honeynet, to provide insightful analysis about the top threats on the Internet. Check out our Q1 2018 report for smart, practical security advice today!

jhanceCommented:
I would suspect a BHO (browser helper object) that is misbehaving.  These can be authorized IE plugins (like PDF reader) or they can be spy/mal-ware.  

Normally I'd use HiJack This to find and remove these but it can be intimidating and confusing to use.  A good and easy to use application that can find and remove these is SpySweeper from Webroot.  I suggest purchasing a copy and running it on this system.

IMHO a RAM problem is NOT the case here.  In spite of the error text, this is a programming error and not a hardware problem.  A true hardware RAM problem will cause a system-level crash (i.e. BSOD) and not an application abort.  The RAM in question is VIRTUAL MEMORY not PHYSICAL RAM and has been intentionally flagged by the operating system as UNAVAILABLE to this application (IE).  So when the programming error tries to read this section of memory a fault is generated and Windows terminates IE with the message you've seen.
0
pstiffsaeAuthor Commented:
I have located the problem: When we installed the Verizon Wireless Broadband card, it installed Vclient by Venturi Client (version 3.1) that was causing the errors. Anyone ever heard of this?
0
CallandorCommented:
If you want to investigate spyware, be sure to use more than one, because no single product can catch them all.  Adaware, SpybotSD, and SpyCatcher are good free tools, in addition to SpySweeper which was already mentioned.
0
scrathcyboyCommented:
If a laptop, pull out the ram, blow the contacts clean, and reseat ram chips very hard.  If a desktop, you might do same, but also might look at ram being too slow for the motherboard chipset.  Get RAM with CL2.5 or 2, not CL3.  Most likely, ram chips are coming lose in socket.
0
jhanceCommented:
Here is information on Ventiru Client:

http://www.venturiwireless.com/solutions/vclient.html

It appears to be a legitimate application that Verizon must have licensed for use on their broadband installations.  It's seems to be an "enhancing" application and/or a VPN client and also appears to be optional.  In that case you may want to uninstall it since your Verizon broadband connection should work fine without it.

BTW, please don't "clean" your RAM contacts.  This is NOT a hardware problem.
0
GranModCommented:
PAQed with points refunded (500)

GranMod
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.