KB892986 update CRASHED SERVER!!
Posted on 2006-04-03
I have exchange server 2000, last night the update KB892986 was available for exchange, I installed and now the exchange server is not functioning.
The server boots, exchange services seem to be running, store is mounted, but when a user tries to open outlook the following error appears:
Cannot start Microsoft Outlook. Unable to display the selected folder item. The attempt to log on to the Microsoft exchange Server computer has failed. (SERVER2)
Server2 is my exchange server. I have looked for the update uninstall but cannot find such. There is nothing in add/remove programs about update KB892986, and in \winnt\ there is not any $update folders pertaining to KB892986. I attempted to goto microsoft update KB892986 page and download the update, then installed it from the downloaded filed. There was then a Exchange update KB892986 in my add/remove programs. So I uninstalled it. Restared server, same issue.
I have searched the exchange server for *KB892986* and found KB892986.log and KB892986Uninst.log
I have reviewed the files but cant seam to make any sense as to what the issue is.
The log files are rather long, I can post them or email them if need be. My email is firstname.lastname@example.org
I am running Windows Server 2000 SP4, Exchange 2000. I see that in the microsoft update page for KB892986 it says you need exchange SP3, I looked at the STORE.exe to see what version I have ant it says SP4, although that doesnt seam right because I thought only exchange SP went to 3.
PLEASE HELP, I have 60 users that are unable to access email and my company is down. I thank you in advance for assistance on this and I have put the 500 points on it.