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KB892986 update CRASHED SERVER!!

Natetech
Natetech asked
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Last Modified: 2012-06-27
I have exchange server 2000, last night the update KB892986 was available for exchange, I installed and now the exchange server is not functioning.
The server boots, exchange services seem to be running, store is mounted, but when a user tries to open outlook the following error appears:

Cannot start Microsoft Outlook. Unable to display the selected folder item. The attempt to log on to the Microsoft exchange Server computer has failed. (SERVER2)


Server2 is my exchange server. I have looked for the update uninstall but cannot find such. There is nothing in add/remove programs about update KB892986, and in \winnt\ there is not any $update folders pertaining to KB892986. I attempted to goto microsoft update KB892986 page and download the update, then installed it from the downloaded filed. There was then a Exchange update KB892986 in my add/remove programs. So I uninstalled it. Restared server, same issue.

I have searched the exchange server for *KB892986* and found KB892986.log and KB892986Uninst.log
I have reviewed the files but cant seam to make any sense as to what the issue is.

The log files are rather long, I can post them or email them if need be. My email is natetech@gmail.com

I am running Windows Server 2000 SP4, Exchange 2000. I see that in the microsoft update page for KB892986 it says you need exchange SP3, I looked at the STORE.exe to see what version I have ant it says SP4, although that doesnt seam right because I thought only exchange SP went to 3.

PLEASE HELP, I have 60 users that are unable to access email and my company is down.  I thank you in advance for assistance on this and I have put the 500 points on it.
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Top Expert 2006

Commented:
this KB seems to modify access rights to the information store..

have you checked the permissions on the mailbox store object in ESM
Top Expert 2006

Commented:
check the following permissions


1. Start Windows Explorer, and then expand the Exchsrvr folder.
2. Right-click the Mdbdata folder, and then click Properties.  
3. Click the Security tab, and then grant the following default permissions: • Administrators: Full Control
• Authenticated Users: Read and Execute, List Folder Contents, Read
• Creator Owner: None
• Server Operators: Modify, Read and Execute, List Folder Contents, Read, Write
• System: Full Control
 
Top Expert 2006

Commented:
HOW TO: Add Minimum Permissions Required for Mailbox Stores and Public Folder Stores
http://support.microsoft.com/kb/328229/en-us
Top Expert 2006

Commented:
are you getting any errors in the application logs on the exchange server

also check the following if it is applicable
http://support.microsoft.com/kb/324645/en-us

Author

Commented:
The permissions only had 'everyone' listed with all boxes greyed out. I performed what you stated, no fix. Dismounted and remounted store, same issue. Checking app logs now...
Top Expert 2006

Commented:
also run the following tools on the exchange server

Description of the Microsoft Exchange Server Best Practices Analyzer Tool
http://support.microsoft.com/kb/892213/en-us

Microsoft Exchange Server Disaster Recovery Analyzer Tool v1.0
http://www.microsoft.com/downloads/details.aspx?familyid=C86FA454-416C-4751-BD0E-5D945B8C107B&displaylang=en

Author

Commented:
I do not see any of the event ID's in the app log...

Checking 2 links above now.

Author

Commented:
I installed the ESBPA tool, when I run any of the 3 scans it runs accros the starus bar within a few seconds and the comes to a screen that says "Scanning Aborted" Ive tried several times.... Dont know what that means.

I am going to try the Disaster recovery tool now.

Author

Commented:
It appears the Exchange Analyzer toole issue is because there was not correct credenials, although I dont see why. I specified the user administrator credentials. Then when the tool attempts to connect to exchange server the following error appears: No Exchange organization container found in domain.

Only option is to hit OK.



Author

Commented:
The DRA tool shows my Mailbox store and Public folder strore as 'Clean shutdown state'. I mounted the 'Mailbox store'  Whats interesting is the mailnox store cannot be expanded. Theres nothing to show below it like logons, mailboxes, nothing......!!!!!!

I must be mising something.......
Top Expert 2006

Commented:
check the permissions..
begin with the exchange org level using adsiedit.msc

make sure that you have exchange domain servers group listed there with permissions.
also check the administrator account (the one that you are using) has permissions or not.
Top Expert 2006

Commented:
you also have the option to call micorsoft pss.. they should not charge you because the issue started after applying the security patch

Author

Commented:
I checked adsiedit, I am not fimiliar with this snap in so heres what I checked:
- Domain NC
  -DC=Company,DC=local
    -CN=Microsoft Exchange System Objects
     
Checked properties on the system objects and the exchange domain servers group is listed therewith full rights.
Is there another place I should look in adsiedit.?
I checked the administrator account (which I am logged on as) and I have the following rights:
Administrators
Computer Admin
Domain Admins
Exchange Admin
Exchange Domain Servers
Exchange Enterprise Servers
Droup Policy Creater Owners
Schema Admins

Am I missing something?
Top Expert 2006

Commented:
you need to check the configuration container and then services and then microsoft exchange and then your exchange org

Author

Commented:
ok security properties on the exchange org shows 'exchange domain servers' with all but 'full control', 'write', and 'delete all child objects'  selected. Do I need to modify the security rights?

 if this is ok then what else could it be?
Top Expert 2006

Commented:
these are fine.. what is the status of authenticated users.. also check the permissions on

administrative group
server name
storage group
mailbox store
public folder store

Author

Commented:
The authenticated users have nothing selected.

under the following:
administrative group
-server name
--storage group

'mainbox store' security:
authenticated users: read, write (checked and grey)
exchange domain servers: read (checked and grey)

Are these ok?
Top Expert 2006

Commented:
the permissions are ok..
Top Expert 2006

Commented:
as this issue is urgent.. i would recommend that you call microsoft PSS and tell them that this issue started after you applied the security patch..

Author

Commented:
After continuing to research the event log I get an error 9175, it appears that the mainbox limit of 16GB was reached. I am performing a offline defrag now.
Top Expert 2006
Commented:
you can also check the following

Exchange Server 2003 mailbox store does not mount when the mailbox store database reaches the 16-GB limit
http://support.microsoft.com/kb/828070/en-us

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Author

Commented:
I had to dismont the store, run a store defrag, rename the defraged store, mount the store and the issue was corrected. It took apx 5 hours to defrag a 16GB edb file, we are running a dual xeon 2.4 with 3gb mem on a raid 5 with 3 10k 73gb scsi drives. FYI. Thankx rakeshmiglani.
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