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Adobe acroRd32.exe utilizing 100% CPU

centierbank
centierbank asked
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Last Modified: 2012-06-21
Hello!!
When we try to open a .pdf file  acroRd32.exe utilizes 100% of the CPU and freezes the PC. I tried uninstalling Acrobat restarting the pc reinstalling the 7.0 version, installing the 7.0.7 version, removing the entries from the registry but nothing seems to be working... It is an XP sp2 machine
Please help...... Thanks!!
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Commented:
FIRST thing I think of when it's inexplicable behavior is a virus or spyware...especially if the affected software is from a reliable vendor.
The second thing is pc maintenance (defrag, cleanup, tune up, etc).

If you think the same way...
1).  Virus scan (www.antivirus.com or www.pandasoftware.com) FREE online scans.
2).  Spyware scan (http://www.spysweeper.com) free 14 day trial...better than all the other spyware programs
3).  Tune Up utility (System Mechanic 6 or Tune-Up utilities 2006)
4).  Check your windows updates.

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Commented:
Yes!! I agree with you.... I ran the addware-spyware and antivirus scans and it still did the same thing. But I did forget to check Temp before I posted this msg and that's what it was...... it had about 60,000 acrobat files on it and that explains ......
Thank You for your help!! I appreciate it........
Commented:
Try "Adobe Reader SpeedUp " via http://www.tnk-bootblock.co.uk/prods/misc/
Which supports:
 Adobe Acrobat/Reader  6.0
  Adobe Acrobat/Reader  6.0.1
  Adobe Acrobat/Reader  6.0.2
  Adobe Acrobat/Reader  7.0.0 / 7.0.1 / 7.0.2 / 7.0.3
  Adobe Acrobat/Reader  7.0.4 / 7.0.5

maybe 7.0.7 will work as well.

Or try contacting Acrobat support.

Author

Commented:
Once I cleared all those files from Temp it is working fine now....Thanks for responding!!
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