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Outlook won't open set of folders could not be opened

I have tried to open outlook 2003 and I now get an error message unable to open the outlook window. The set of folderss could not be opened

Any Ideas as far as I know my settings haven't been changed?

Thanks in advance
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helee
Asked:
helee
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1 Solution
 
war1Commented:
Greetings, helee !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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heleeAuthor Commented:
couldnt find this file outcmd.dat

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.
 
couldn't do that as i cant open outlook

still wouldn't open in safe mode?
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war1Commented:
helee,

Outlcmd.dat file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.

It is a hidden file, so you have to unhide hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

To diable Addins without opening Outlook, search for and rename extend.dat file.

If no joy, create the new Outlook profile and see if can enter Outlook as posted above.

If still no joy, repair Outlook.
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war1Commented:
helee,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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heleeAuthor Commented:
Sorry it took so long i forgot about the question after being so happy i got it fixed :)
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war1Commented:
helee, glad the problem is fixed. Which suggestion worked for you?
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