Outlook will receive not send

Posted on 2006-04-03
Medium Priority
Last Modified: 2010-04-08
Having an interesting problem with Outlook 2000. Just yesterday, I noticed that I can receive emails but not receive. My client is setup for POP email and the POP and SMTP servers are set up correctly. Additionally ports 25 TCP and 110 TCP are open. When I send an email and hit send/receive - it goes straight to my drafts folder. Also, The Outlook icon on the taskbar is highlighted with an envelope. If I do not click that new envelope (which says You have new unread messages) then I cannot access any of the buttons in Outlook such as File, Tools, Actions, etc...) What is going on here? Help
Question by:Trihimbulus
  • 2
LVL 97

Expert Comment

ID: 16363049
Greetings, Trihimbulus !

1. Did your client update any software or add any software?  Reverse the change. Perform a system restore back to a date when all was working.

2. Make sure you have the latest updates for Outlook 2000.  It is up to service pack 3 plus hotfixes.

3. Check if antivirus email check is slowing sending and receiving.  Disable it.

4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

6. Your ISP may be blocking port 25. Try using alternate port 587.

6. See this troubleshooter for not sending

Best wishes!
LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 16363055

1. With the other Outlook problems, you Outlook may be corrupt. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


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