Blackberry 7100, Outlook 2003 and conflicts

Posted on 2006-04-03
Last Modified: 2012-08-14
Conflict message in Microsoft Outlook 2003

I have an Outlook\Blackberry User who is getting a conflict messeg in his Inbox.

The Icon in the Inbox of Microsoft Outlook 2003: yellow diamond with 2 little red arrows pointing to the center.

Conflict Message
Conflicting edits have been made to the same item. To resolve this conflict, select the item in the list below you wish to keep and then choose "Keep This Item", or choose "Keep All" to preserve all the versions.

Microsoft XP sp1
Microsoft Outlook 2003

He syncs his Blackberry directly to his main computer with a USB cable when at the computer. However he also has a computer at home that he does not sync with after hours.

Desktop Manager is set for "Outlook Always Wins"

Any help appreciated.
Question by:STEI_Helpdesk
    LVL 14

    Expert Comment

    Hi STEI_Helpdesk,

    if it was with only the 1 computer (intellisync) it would be puzzling , in that it should be straight forward and everything syncs according to the rules.  

    if the other computer was being used once in a while and he just did a sync after eons of not doing it on the home computer, it is very possible that BB registered that sync with the present BB data as being newer than the data on this work Outlook.  

    Or he actually edited all of the BB data in question, before the sync at the office.

    Note that Intellisync along with all other synchronization programs like ActiveSync is great when there is only 2 peers.  If there are more, funky things start happening and it is possible to have at least duplicates od everything that was sync-ed.

    LVL 14

    Expert Comment

    just in case, clarification

    the newly revised data (in the BB in this case) would have a newer modification data than the outlook record, causing that alert.



    Author Comment

    Well he is opening and responding to e-mail from a laptop at his home and from the Blackberry afterhours.  

    He is only sync'ing with the work laptop, he says, in the morning.

    is this possibly our problem.  Should he be sync'ing with both laptops?

    Excuse my ignorance we are supporting this and have never held one in our hands.
    LVL 14

    Accepted Solution

    I don't think Activesync or Intellisync has ever addressed synchronization between multiple PCs.  

    If the user didn't update the indicated record(s) on the Blackberry side, then this would be a common alert. "Hey, your blackberry data is newer than your deskside data, what do you want me to do?

    The worse case scenario would be mutiple copies of the same records on almost all devices involved.

    >is this possibly our problem.  
    I would lean away from a system issue.  The general indicator is this is only happening to one person.  And this seems to fit the idea that either this person updated these record(s) on the Blackberry side or he did sync with another PC and that updated the update time

    >Should he be sync'ing with both laptops?
    From a tech point of view; NO, too many possible headaches
    from his point of view; he needs the data on all of his devices.
    inbetween: if he's a high profile person; make a backup of his outlook and blackberry calendar, to do or whatever he is syncing before he syncs.  The backup isn't for this issue, but the worse case scenario where something does go wrong and he creates mutiples of everything.  

    In this case; in particular, the sync process needs human intervention to determine which data is newer.  Determine which is newer and I believe there is an "apply to all option" (3rd or4th option from the left when this message pops up) if its determined that one side contains all the newer updates

    last comment: well you do know what they say about bliss?  I like bliss..

    LVL 14

    Expert Comment

    If the user didn't update the indicated record(s) on the Blackberry side, then this would be a common alert. "Hey, your blackberry data is newer than your deskside data, what do you want me to do?

    I meant

    If the user updated the indicated record(s) on the Blackberry side, then this would be a common alert. "Hey, your blackberry data is newer than your deskside data, what do you want me to do?"

    So the question becomes how is the BB data newer than the item on the desktop?


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