Dfoster05
asked on
SBS 2003 CRM 3.0 IIS and the w3wp.exe error. How do I get DEP to leave me alone and stop crashing out IIS worker?
SBS 2003 w/Exchange and SQL Server 2005 installed
CRM 3.0
Alright, so I'm setting up a test server to run CRM 3.0 so we can show it to a potential client and sell the thing. I've run into a few problems with it which I've worked out but this one has stopped me. Ever since I finished the install of CRM I've been getting this error message: "Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module unknown, cersion 0.0.0.0m fault address 0x2fbacb39"
The error message usually comes after a DEP window tells me that it's closed the IIS worker because it didn't trust it (basically.) I went into DEP and told it to exclude the w3wp.exe and rebooted and it seemed to not display the error as much. However, the problem was still there. Then I went into IIS manager and told IIS service to run in 5.0 isolated mode. I'm still getting the error and I can't figure out why or find any good articles to help me out.
So two questions:
1) How do I fix the problems with CRM, IIS, and DEP?
2) Is it just me, or does anyone else notice that things on SBS always seem to be more difficult ;)
Thanks guys
CRM 3.0
Alright, so I'm setting up a test server to run CRM 3.0 so we can show it to a potential client and sell the thing. I've run into a few problems with it which I've worked out but this one has stopped me. Ever since I finished the install of CRM I've been getting this error message: "Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module unknown, cersion 0.0.0.0m fault address 0x2fbacb39"
The error message usually comes after a DEP window tells me that it's closed the IIS worker because it didn't trust it (basically.) I went into DEP and told it to exclude the w3wp.exe and rebooted and it seemed to not display the error as much. However, the problem was still there. Then I went into IIS manager and told IIS service to run in 5.0 isolated mode. I'm still getting the error and I can't figure out why or find any good articles to help me out.
So two questions:
1) How do I fix the problems with CRM, IIS, and DEP?
2) Is it just me, or does anyone else notice that things on SBS always seem to be more difficult ;)
Thanks guys
FYI, you can also use http://mscrm.demoservers.com to show clients how CRM 3.0 works.
Jeff
TechSoEasy
Jeff
TechSoEasy
ASKER
I uninstalled .Net 2.0 Framework and rebooted and still got the same error
Detailed info about this server:
OS Windows Server 2003 Small Business Server SP1
Gateway E-4000
2.4ghz P4
768mb memory
80gb HD
IP 192.168.1.5 /24
GW 192.168.1.1
DNS 192.168.1.5
Installed MS hotfixes
.NETFramework
1.1
SP1 (Microsoft .NET Framework 1.1 Service Pack 1)
KB867460
KB886903
DataAccess
Q832483 on 3/30/2006
Exchange Server 2003
SP1
KB894549 on 3/30/2006
Internet Explorer
SP1 (SP1)
MSXML 4
SP2
KB887606_42 on 3/31/2006
Windows Media Player 9
SP0
KB911565 on 3/30/2006
Windows Media Player
Q828026
SP0
Q828026 on 3/30/2006
KB911564 on 3/30/2006
Windows Server 2003
SP-1
KB909520 on 3/31/2006
SP1
KB889101[SP] on 3/31/2006
SP2
KB890046 on 3/31/2006
KB893756 on 3/31/2006
Windows Server 2003
SP2 (continued)
KB896358 on 3/31/2006
KB896422 on 3/31/2006
KB896424 on 3/31/2006
KB896428 on 3/31/2006
KB899587 on 3/31/2006
KB899588 on 3/31/2006
KB899589 on 3/31/2006
KB899591 on 3/31/2006
KB900725 on 3/31/2006
KB901017 on 3/31/2006
KB901214 on 3/31/2006
KB902400 on 3/31/2006
KB904706 on 3/31/2006
KB904942 on 4/3/2006
KB905414 on 3/31/2006
KB905915 on 3/31/2006
KB908519 on 3/31/2006
KB910437 on 3/31/2006
KB911927 on 3/31/2006
KB912475 on 3/31/2006
KB912919 on 3/31/2006
KB912945 on 3/31/2006
KB913446 on 3/31/2006
Windows Small Business Server 2003
SP1
KB832880 on 3/30/2006
KB833992 on 3/31/2006
KB835734 on 3/30/2006
KB872769 on 3/30/2006
Software
3am Labs, Inc. - LogMeIn Version 2.30.523 *
Belarc, Inc. - Advisor Version 7.1h *
Microsoft (R) .NET Framework Version 1.1.4322.2300 *
Microsoft (r) Windows Script Host Version 5.6.0.8827 *
Microsoft Application Error Reporting Version 11.0.6560 *
Microsoft Clip Organizer Version 11.0.6551 *
Microsoft Corporation - Internet Explorer Version 6.00.3790.1830 *
Microsoft Corporation - Internet Information Services Version 6.0.3790.1830 *
Microsoft Corporation - MSSearch Version 12.0.5626.1 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - PKM Version 9.107.8320.1 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Watson Subscriber for SENS Network Notifications Version 11.0.6555 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1830 *
Microsoft Corporation - Windows SharePoint Services Version 11.0.6554 *
Microsoft Data Access Components Version 3.526.1830.0 *
Microsoft Exchange Version 6.5 *
Microsoft Office 2003 Version 11.0.6551 * Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.5510 *
Microsoft Office Outlook Version 11.0.8010 *
Microsoft Office Picture Manager Version 11.0.6550 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft SQL Server Analysis Services Version 9.00.1399.06 *
Microsoft SQL Server Version 8.00.760 *
Microsoft SQL Server Version 9.00.1399.06 *
Microsoft(R) Connection Manager Version 7.02.3790.1830 *
Microsoft(R) Windows Media Player Version 10.00.00.3700 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® CRM Version 3.0.5300.0 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Visual Studio® 2005 Version 8.0.50727.42 *
Microsoft® Windows® Small Business Server Version 5.2.2651.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Detailed info about this server:
OS Windows Server 2003 Small Business Server SP1
Gateway E-4000
2.4ghz P4
768mb memory
80gb HD
IP 192.168.1.5 /24
GW 192.168.1.1
DNS 192.168.1.5
Installed MS hotfixes
.NETFramework
1.1
SP1 (Microsoft .NET Framework 1.1 Service Pack 1)
KB867460
KB886903
DataAccess
Q832483 on 3/30/2006
Exchange Server 2003
SP1
KB894549 on 3/30/2006
Internet Explorer
SP1 (SP1)
MSXML 4
SP2
KB887606_42 on 3/31/2006
Windows Media Player 9
SP0
KB911565 on 3/30/2006
Windows Media Player
Q828026
SP0
Q828026 on 3/30/2006
KB911564 on 3/30/2006
Windows Server 2003
SP-1
KB909520 on 3/31/2006
SP1
KB889101[SP] on 3/31/2006
SP2
KB890046 on 3/31/2006
KB893756 on 3/31/2006
Windows Server 2003
SP2 (continued)
KB896358 on 3/31/2006
KB896422 on 3/31/2006
KB896424 on 3/31/2006
KB896428 on 3/31/2006
KB899587 on 3/31/2006
KB899588 on 3/31/2006
KB899589 on 3/31/2006
KB899591 on 3/31/2006
KB900725 on 3/31/2006
KB901017 on 3/31/2006
KB901214 on 3/31/2006
KB902400 on 3/31/2006
KB904706 on 3/31/2006
KB904942 on 4/3/2006
KB905414 on 3/31/2006
KB905915 on 3/31/2006
KB908519 on 3/31/2006
KB910437 on 3/31/2006
KB911927 on 3/31/2006
KB912475 on 3/31/2006
KB912919 on 3/31/2006
KB912945 on 3/31/2006
KB913446 on 3/31/2006
Windows Small Business Server 2003
SP1
KB832880 on 3/30/2006
KB833992 on 3/31/2006
KB835734 on 3/30/2006
KB872769 on 3/30/2006
Software
3am Labs, Inc. - LogMeIn Version 2.30.523 *
Belarc, Inc. - Advisor Version 7.1h *
Microsoft (R) .NET Framework Version 1.1.4322.2300 *
Microsoft (r) Windows Script Host Version 5.6.0.8827 *
Microsoft Application Error Reporting Version 11.0.6560 *
Microsoft Clip Organizer Version 11.0.6551 *
Microsoft Corporation - Internet Explorer Version 6.00.3790.1830 *
Microsoft Corporation - Internet Information Services Version 6.0.3790.1830 *
Microsoft Corporation - MSSearch Version 12.0.5626.1 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - PKM Version 9.107.8320.1 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Watson Subscriber for SENS Network Notifications Version 11.0.6555 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1830 *
Microsoft Corporation - Windows SharePoint Services Version 11.0.6554 *
Microsoft Data Access Components Version 3.526.1830.0 *
Microsoft Exchange Version 6.5 *
Microsoft Office 2003 Version 11.0.6551 * Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.5510 *
Microsoft Office Outlook Version 11.0.8010 *
Microsoft Office Picture Manager Version 11.0.6550 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft SQL Server Analysis Services Version 9.00.1399.06 *
Microsoft SQL Server Version 8.00.760 *
Microsoft SQL Server Version 9.00.1399.06 *
Microsoft(R) Connection Manager Version 7.02.3790.1830 *
Microsoft(R) Windows Media Player Version 10.00.00.3700 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® CRM Version 3.0.5300.0 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Visual Studio® 2005 Version 8.0.50727.42 *
Microsoft® Windows® Small Business Server Version 5.2.2651.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
First... UNINSTALL OUTLOOK!!! You'll break your Exchange server if you haven't already.
http://support.microsoft.com/kb/266418
You can leave other Office items there, but it's highly recommended that you never use a server as a workstation. Therefore, I usually only install the Office Viewers on an SBS.
This report shows that the .NET 2.0 Framework is still installed.
(Microsoft® .NET Framework Version 2.0.50727.42 *)
It doesn't look as though you've fully installed SBS SP1. SBS Version is still showing 5.2.2651.0
Please open a command prompt and enter "winver" to see the actual version installed. If it isn't 5.2.3790 then you need to reinstall SP1 - Be sure to follow the exact steps at http://sbsurl.com/sp1
If you could also post a complete IPCONFIG /ALL from the server that'd help to determine if you have any other networking issues that could be problematic.
Jeff
TechSoEasy
http://support.microsoft.com/kb/266418
You can leave other Office items there, but it's highly recommended that you never use a server as a workstation. Therefore, I usually only install the Office Viewers on an SBS.
This report shows that the .NET 2.0 Framework is still installed.
(Microsoft® .NET Framework Version 2.0.50727.42 *)
It doesn't look as though you've fully installed SBS SP1. SBS Version is still showing 5.2.2651.0
Please open a command prompt and enter "winver" to see the actual version installed. If it isn't 5.2.3790 then you need to reinstall SP1 - Be sure to follow the exact steps at http://sbsurl.com/sp1
If you could also post a complete IPCONFIG /ALL from the server that'd help to determine if you have any other networking issues that could be problematic.
Jeff
TechSoEasy
Lastly... I wouldn't have less than 2GB of RAM on an SBS with CRM, just FYI.
Jeff
TechSoEasy
Jeff
TechSoEasy
ASKER
.Net framework 2.0 is uninstalled, outlook 2003 is now uninstalled, winver matches up, and the following is the ipconfig /all output:
Windows IP Configuration
Host Name . . . . . . . . . . . . : TEST
Primary Dns Suffix . . . . . . . : testnetwork.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : testnetwork.local
Ethernet adapter Server Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-07-E9-76-65-07
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.5
Primary WINS Server . . . . . . . : 192.168.0.5
I use belarc advisor in a pinch to collect data, it doesn't always report versions correctly but overall it does a good job. Same way with the .net framework it probably still sees a rogue registry key leftover from the uninstall and that key might be what's defined in it's software library as a valid recognizable install of the software.
CRM is working right now but it's still spitting up the same error, when I come in after not touching it for a day it's got about 15 waiting for me ;)
All suggestions and responses are appreciated!
Windows IP Configuration
Host Name . . . . . . . . . . . . : TEST
Primary Dns Suffix . . . . . . . : testnetwork.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : testnetwork.local
Ethernet adapter Server Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-07-E9-76-65-07
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.5
Primary WINS Server . . . . . . . : 192.168.0.5
I use belarc advisor in a pinch to collect data, it doesn't always report versions correctly but overall it does a good job. Same way with the .net framework it probably still sees a rogue registry key leftover from the uninstall and that key might be what's defined in it's software library as a valid recognizable install of the software.
CRM is working right now but it's still spitting up the same error, when I come in after not touching it for a day it's got about 15 waiting for me ;)
All suggestions and responses are appreciated!
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ASKER
Heya,
I went ahead and awarded the points to Jeff but I found the answer elsewhere. I found a step by step walk through installing CRM with ISA server that mentioned changing the settings on the IIS website before installing CRM and changing them back afterwards. I'll throw a link up when I get back to the server where I've got it bookmarked for anyone else that needs help. Thanks everybody!
I went ahead and awarded the points to Jeff but I found the answer elsewhere. I found a step by step walk through installing CRM with ISA server that mentioned changing the settings on the IIS website before installing CRM and changing them back afterwards. I'll throw a link up when I get back to the server where I've got it bookmarked for anyone else that needs help. Thanks everybody!
Actually there are a couple of new how-to's that I've been linking... and have just found since you originally posted thi question. http://sbsurl.com/crm and a follow-up to that is http://sbsurl.com/crmtrouble
Jeff
TechSoEasy
Jeff
TechSoEasy
ASKER
You got it, the first link is identical to the one I used except for the graphics and credits!
2. Things on SBS are a bit more difficult when you don't follow best practices. This is because the ability to run as many as SEVEN different server roles on the same machine require that you keep everything tuned and running according to prescribed methods. When you do that, everything hums along just fine. For instance, if I am right about the above... why did you install the .Net 2.0 Framework? It's not an automatic update.
Jeff
TechSoEasy