SBS 2003 CRM 3.0 IIS and the w3wp.exe error. How do I get DEP to leave me alone and stop crashing out IIS worker?

Posted on 2006-04-03
Medium Priority
Last Modified: 2008-01-09
SBS 2003 w/Exchange and SQL Server 2005 installed
CRM 3.0

Alright, so I'm setting up a test server to run CRM 3.0 so we can show it to a potential client and sell the thing. I've run into a few problems with it which I've worked out but this one has stopped me. Ever since I finished the install of CRM I've been getting this error message: "Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module unknown, cersion fault address 0x2fbacb39"

The error message usually comes after a DEP window tells me that it's closed the IIS worker because it didn't trust it (basically.) I went into DEP and told it to exclude the w3wp.exe and rebooted and it seemed to not display the error as much. However, the problem was still there. Then I went into IIS manager and told IIS service to run in 5.0 isolated mode. I'm still getting the error and I can't figure out why or find any good articles to help me out.

So two questions:
1) How do I fix the problems with CRM, IIS, and DEP?
2) Is it just me, or does anyone else notice that things on SBS always seem to be more difficult ;)

Thanks guys
Question by:Dfoster05
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16368336
1.  That error is usually generated because you have .Net 2.0 Framework installed on your server.  If you don't need it for anything else, you should remove it.

2.  Things on SBS are a bit more difficult when you don't follow best practices.  This is because the ability to run as many as SEVEN different server roles on the same machine require that you keep everything tuned and running according to prescribed methods.  When you do that, everything hums along just fine.  For instance, if I am right about the above... why did you install the .Net 2.0 Framework?  It's not an automatic update.

LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16369107
FYI, you can also use http://mscrm.demoservers.com to show clients how CRM 3.0 works.


Author Comment

ID: 16384397
I uninstalled .Net 2.0 Framework and rebooted and still got the same error
Detailed info about this server:
OS Windows Server 2003 Small Business Server SP1

Gateway E-4000
2.4ghz P4
768mb memory
80gb HD

IP /24

Installed MS hotfixes
        SP1    (Microsoft .NET Framework 1.1 Service Pack 1)
    Q832483  on 3/30/2006  
Exchange Server 2003
        KB894549  on 3/30/2006  
Internet Explorer
    SP1    (SP1)
        KB887606_42  on 3/31/2006  
Windows Media Player 9
        KB911565  on 3/30/2006  
Windows Media Player
        Q828026  on 3/30/2006  
        KB911564  on 3/30/2006  
Windows Server 2003
        KB909520  on 3/31/2006  
        KB889101[SP]  on 3/31/2006  
        KB890046  on 3/31/2006  
        KB893756  on 3/31/2006  
   Windows Server 2003
    SP2 (continued)
        KB896358  on 3/31/2006  
        KB896422  on 3/31/2006  
        KB896424  on 3/31/2006  
        KB896428  on 3/31/2006  
        KB899587  on 3/31/2006  
        KB899588  on 3/31/2006          
        KB899589  on 3/31/2006  
        KB899591  on 3/31/2006  
        KB900725  on 3/31/2006
        KB901017  on 3/31/2006  
        KB901214  on 3/31/2006  
        KB902400  on 3/31/2006  
        KB904706  on 3/31/2006  
        KB904942  on 4/3/2006  
        KB905414  on 3/31/2006  
        KB905915  on 3/31/2006  
        KB908519  on 3/31/2006  
        KB910437  on 3/31/2006  
        KB911927  on 3/31/2006  
        KB912475  on 3/31/2006  
        KB912919  on 3/31/2006  
        KB912945  on 3/31/2006  
        KB913446  on 3/31/2006  
Windows Small Business Server 2003
        KB832880  on 3/30/2006  
        KB833992  on 3/31/2006  
        KB835734  on 3/30/2006  
        KB872769  on 3/30/2006  

3am Labs, Inc. - LogMeIn Version 2.30.523 *
Belarc, Inc. - Advisor Version 7.1h *
Microsoft (R) .NET Framework Version 1.1.4322.2300 *
Microsoft (r) Windows Script Host Version *
Microsoft Application Error Reporting Version 11.0.6560 *
Microsoft Clip Organizer Version 11.0.6551 *
Microsoft Corporation - Internet Explorer Version 6.00.3790.1830 *
Microsoft Corporation - Internet Information Services Version 6.0.3790.1830 *
Microsoft Corporation - MSSearch Version 12.0.5626.1 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - PKM Version 9.107.8320.1 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Watson Subscriber for SENS Network Notifications Version 11.0.6555 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1830 *
Microsoft Corporation - Windows SharePoint Services Version 11.0.6554 *
Microsoft Data Access Components Version 3.526.1830.0 *
Microsoft Exchange Version 6.5 *
Microsoft Office 2003 Version 11.0.6551 *  Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.5510 *
Microsoft Office Outlook Version 11.0.8010 *
Microsoft Office Picture Manager Version 11.0.6550 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft SQL Server Analysis Services Version 9.00.1399.06 *
Microsoft SQL Server Version 8.00.760 *
Microsoft SQL Server Version 9.00.1399.06 *
Microsoft(R) Connection Manager Version 7.02.3790.1830 *
Microsoft(R) Windows Media Player Version *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® CRM Version 3.0.5300.0 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Visual Studio® 2005 Version 8.0.50727.42 *
Microsoft® Windows® Small Business Server Version 5.2.2651.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *  
Free Tool: Subnet Calculator

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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16385000
First... UNINSTALL OUTLOOK!!! You'll break your Exchange server if you haven't already.
You can leave other Office items there, but it's highly recommended that you never use a server as a workstation.  Therefore, I usually only install the Office Viewers on an SBS.

This report shows that the .NET 2.0 Framework is still installed.
(Microsoft® .NET Framework Version 2.0.50727.42 *)

It doesn't look as though you've fully installed SBS SP1.  SBS Version is still showing 5.2.2651.0
Please open a command prompt and enter "winver" to see the actual version installed.  If it isn't 5.2.3790 then you need to reinstall SP1 -  Be sure to follow the exact steps at http://sbsurl.com/sp1

If you could also post a complete IPCONFIG /ALL from the server that'd help to determine if you have any other networking issues that could be problematic.


LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16385007
Lastly... I wouldn't have less than 2GB of RAM on an SBS with CRM, just FYI.


Author Comment

ID: 16402929
.Net framework 2.0 is uninstalled, outlook 2003 is now uninstalled, winver matches up, and the following is the ipconfig /all output:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : TEST
   Primary Dns Suffix  . . . . . . . : testnetwork.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : testnetwork.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
   Physical Address. . . . . . . . . : 00-07-E9-76-65-07
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . :
   Subnet Mask . . . . . . . . . . . :
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . :
   Primary WINS Server . . . . . . . :

I use belarc advisor in a pinch to collect data, it doesn't always report versions correctly but overall it does a good job. Same way with the .net framework it probably still sees a rogue registry key leftover from the uninstall and that key might be what's defined in it's software library as a valid recognizable install of the software.

CRM is working right now but it's still spitting up the same error, when I come in after not touching it for a day it's got about 15 waiting for me ;)

All suggestions and responses are appreciated!
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 16405258
Well, at this point, I would put the IIS settings back the way they were to begin with and then reinstall Exchange to make sure that there isn't anything left broken by having Outlook on the machine.

Follow this KB article:  http://support.microsoft.com/kb/320202


Author Comment

ID: 16699847

I went ahead and awarded the points to Jeff but I found the answer elsewhere. I found a step by step walk through installing CRM with ISA server that mentioned changing the settings on the IIS website before installing CRM and changing them back afterwards. I'll throw a link up when I get back to the server where I've got it bookmarked for anyone else that needs help. Thanks everybody!
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16702871
Actually there are a couple of new how-to's that I've been linking... and have just found since you originally posted thi question.  http://sbsurl.com/crm and a follow-up to that is http://sbsurl.com/crmtrouble


Author Comment

ID: 16702956
You got it, the first link is identical to the one I used except for the graphics and credits!

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